Upgrade 7962 on CME

[ben Zecharia]

Hello, 

One of our site abroad had a problem with cisco 7962 phone , we replaced the phone  but it didn't registered . 

I asked the the technician on site to reset the phone to default but the phone is still unregistered. 

The phone is unable to download the current version  from CME . 

I followed this document :

http://www.firewall.cx/cisco-technical-knowledgebase/cisco-voice/930-cisco-phone-upgrade.html

still no lack . 

#sh ephone unregistered 

ephone-9[8] Mac:F41F.C266.502F TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 
IP:1.1.5.233 * 49162 Unknown 0  keepalive 0 max_line 0 available_line 0
Preferred Codec: g711ulaw 
Lpcor Type: none Username: tech Password: admin 

ephone  9
 device-security-mode none
 description Telecomunicaciones
 mac-address F41F.C266.502F
 ephone-template 1
 max-calls-per-button 4
 username "tech" password admin
 fastdial 1 101 name d
 type 7962
 no auto-line

tftp-server flash:apps42.9-1-1TH1-16.sbn
tftp-server flash:cnu42.9-1-1TH1-16.sbn
tftp-server flash:cvm42sccp.9-1-1TH1-16.sbn
tftp-server flash:dsp42.9-1-1TH1-16.sbn
tftp-server flash:jar42sccp.9-1-1TH1-16.sbn
tftp-server flash:SCCP42.9-1-1SR1S.loads
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:B015-1-0-4.SBN
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:cvm42sccp.8-3-1-22.sbn
tftp-server flash:dsp42.8-3-1-22.sbn
tftp-server flash:jar42sccp.8-3-1-22.sbn
tftp-server flash:apps42.8-3-1-22.sbn
tftp-server flash:cnu42.8-3-1-22.sbn
tftp-server flash:SCCP42.8-3-2S.loads

Any idea ? 

[Kevin Monteiro]

Take the following debugs:

debug tftp events

debug ephone register

-Kevin

[ben Zecharia]

I was wrong it's still not working . debugs :

*Aug 10 06:14:44.067: TFTP: Looking for term62.default.loads
*Aug 10 06:14:44.067: TFTP: Opened flash:term62.default.loads, fd 0, size 662 for process 237
*Aug 10 06:14:44.071: TFTP: Finished flash:term62.default.loads, time 00:00:00 for process 237re
*Aug 10 06:14:48.823: TFTP: Looking for term62.default.loads
*Aug 10 06:14:48.827: TFTP: Opened flash:term62.default.loads, fd 0, size 662 for process 237
*Aug 10 06:14:48.831: TFTP: Finished flash:term62.default.loads, time 00:00:00 for process 237
EPHONE registration debugging is enabled
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#debu
BT_BHI_PANAMA-CITY#debug ephone
BT_BHI_PANAMA-CITY#debug ephone reg
BT_BHI_PANAMA-CITY#debug ephone register mac
BT_BHI_PANAMA-CITY#debug ephone register mac-address F41F.C266.502F
EPHONE registration debugging is enabled for phone F41F.C266.502F
BT_BHI_PANAMA-CITY#deb ephone message mac-address F41F.C266.502F
EPHONE skinny message debugging is enabled for phone F41F.C266.502F
BT_BHI_PANAMA-CITY#
*Aug 10 06:15:34.431: Received message from phone 6, sock 4, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:34.431: Sending message 0x4C836F14 to phone 6, sock 4, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:34.719: Received message from phone 2, sock 22, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:34.719: Sending message 0x4C836F14 to phone 2, sock 22, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:36.555: Received message from phone 3, sock 14, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:36.555: Sending message 0x4C836F14 to phone 3, sock 14, SkinnyMessageID = StationKeepAliveAckMessageIDdeb tftp pack
*Aug 10 06:15:38.183: Received message from phone 11, sock 3, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:38.183: Sending message 0x4C836F14 to phone 11, sock 3, SkinnyMessageID = StationKeepAliveAckMessageID
TFTP Packet debugging is on
BT_BHI_PANAMA-CITY#
*Aug 10 06:15:40.611: Received message from phone 10, sock 17, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:40.611: Sending message 0x4C836F14 to phone 10, sock 17, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:43.831: Received message from phone 4, sock 15, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:43.835: Sending message 0x4C834AC4 to phone 4, sock 15, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:46.255: Received message from phone 1, sock 6, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:46.255: Sending message 0x4C834AC4 to phone 1, sock 6, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:48.967: Received message from phone 16, sock 23, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:48.967: Sending message 0x4C834AC4 to phone 16, sock 23, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:53.147: Sending message 0x4C8359DC to phone 15, sock 9, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:53.151: Received message from phone 15, sock 9, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:55.223: Received message from phone 8, sock 16, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:55.223: Sending message 0x4C8359DC to phone 8, sock 16, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:57.147: Sending message 0x4C8359DC to phone 17, sock 11, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:57.151: Received message from phone 17, sock 11, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:58.931: Received message from phone 7, sock 20, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:58.931: Sending message 0x4C8359DC to phone 7, sock 20, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:15:59.047: Received message from phone 19, sock 2, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:15:59.047: Sending message 0x4C834AC4 to phone 19, sock 2, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:00.147: Sending message 0x4C834AC4 to phone 14, sock 8, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:00.151: Received message from phone 14, sock 8, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:01.507: Received message from phone 5, sock 19, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:01.507: Sending message 0x4C834AC4 to phone 5, sock 19, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:03.147: Sending message 0x4C834AC4 to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C8359DC to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C835B80 to phone 1, sock 6, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4D734FD4 to phone 1, sock 6, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.151: Sending message 0x4C836600 to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C834958 to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C835448 to phone 2, sock 22, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4D7350FC to phone 2, sock 22, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.151: Sending message 0x4C835DCC to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C8353F4 to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C8356CC to phone 3, sock 14, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4D7356C4 to phone 3, sock 14, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.151: Sending message 0x4C836F84 to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C83469C to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4C83485C to phone 4, sock 15, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.151: Sending message 0x4D73612C to phone 4, sock 15, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.155: Sending message 0x4C836478 to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C834D2C to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C8347EC to phone 5, sock 19, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4D735068 to phone 5, sock 19, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.155: Sending message 0x4C834AA8 to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C836D38 to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C834F40 to phone 6, sock 4, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4D738220 to phone 6, sock 4, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.155: Sending message 0x4C834798 to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C835C0C to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C8354B8 to phone 7, sock 20, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4D735880 to phone 7, sock 20, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.155: Sending message 0x4C836C74 to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C835D78 to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C836248 to phone 8, sock 16, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4D736004 to phone 8, sock 16, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.155: Sending message 0x4C836C20 to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.155: Sending message 0x4C835758 to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4C835720 to phone 10, sock 17, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4D737A9C to phone 10, sock 17, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.159: Sending message 0x4C836A98 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4C834A00 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4C8347D0 to phone 11, sock 3, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4D736410 to phone 11, sock 3, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:03.159: Sending message 0x4C834990 to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4C835CEC to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4C836C04 to phone 16, sock 23, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:03.159: Sending message 0x4D735DB4 to phone 16, sock 23, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:04.147: Sending message 0x4C836C04 to phone 18, sock 12, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:04.151: Received message from phone 18, sock 12, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:04.483: Received message from phone 6, sock 4, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:04.483: Sending message 0x4C836C04 to phone 6, sock 4, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:04.755: Received message from phone 2, sock 22, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:04.759: Sending message 0x4C836C04 to phone 2, sock 22, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:06.615: Received message from phone 3, sock 14, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:06.615: Sending message 0x4C836C04 to phone 3, sock 14, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:08.275: Received message from phone 11, sock 3, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:08.275: Sending message 0x4C836C04 to phone 11, sock 3, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:10.683: Received message from phone 10, sock 17, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:10.683: Sending message 0x4C836C04 to phone 10, sock 17, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:13.147: Sending message 0x4C836C04 to phone 20, sock 13, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:13.151: Received message from phone 20, sock 13, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:13.903: Received message from phone 4, sock 15, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:13.903: Sending message 0x4C836C04 to phone 4, sock 15, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:16.315: Received message from phone 1, sock 6, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:16.315: Sending message 0x4C836C04 to phone 1, sock 6, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:19.719: Received message from phone 16, sock 23, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:19.719: Sending message 0x4C836C04 to phone 16, sock 23, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:25.263: Received message from phone 8, sock 16, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:25.263: Sending message 0x4C836C04 to phone 8, sock 16, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:28.991: Received message from phone 7, sock 20, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:28.991: Sending message 0x4C836C04 to phone 7, sock 20, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:29.047: Received message from phone 19, sock 2, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:29.047: Sending message 0x4C835CEC to phone 19, sock 2, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:31.567: Received message from phone 5, sock 19, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:31.567: Sending message 0x4C835CEC to phone 5, sock 19, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:33.147: Sending message 0x4C835CEC to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C836C04 to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C834990 to phone 1, sock 6, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4D735DB4 to phone 1, sock 6, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.151: Sending message 0x4C8347D0 to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C834A00 to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C836A98 to phone 2, sock 22, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4D736410 to phone 2, sock 22, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.151: Sending message 0x4C835720 to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C835758 to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C836C20 to phone 3, sock 14, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4D737A9C to phone 3, sock 14, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.151: Sending message 0x4C836248 to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C835D78 to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4C836C74 to phone 4, sock 15, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.151: Sending message 0x4D736004 to phone 4, sock 15, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.151: Sending message 0x4C8354B8 to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C835C0C to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C834798 to phone 5, sock 19, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4D735880 to phone 5, sock 19, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.155: Sending message 0x4C834F40 to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C836D38 to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C834AA8 to phone 6, sock 4, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4D738220 to phone 6, sock 4, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.155: Sending message 0x4C8347EC to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C834D2C to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C836478 to phone 7, sock 20, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4D735068 to phone 7, sock 20, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.155: Sending message 0x4C83485C to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C83469C to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C836F84 to phone 8, sock 16, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4D73612C to phone 8, sock 16, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.155: Sending message 0x4C8356CC to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.155: Sending message 0x4C8353F4 to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4C835DCC to phone 10, sock 17, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4D7356C4 to phone 10, sock 17, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.159: Sending message 0x4C835448 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4C834958 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4C836600 to phone 11, sock 3, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4D7350FC to phone 11, sock 3, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:33.159: Sending message 0x4C835B80 to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4C8359DC to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4C834AC4 to phone 16, sock 23, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:16:33.159: Sending message 0x4D734FD4 to phone 16, sock 23, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:16:34.543: Received message from phone 6, sock 4, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:34.543: Sending message 0x4C834AC4 to phone 6, sock 4, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:34.807: Received message from phone 2, sock 22, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:34.807: Sending message 0x4C834AC4 to phone 2, sock 22, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:35.147: Sending message 0x4C834AC4 to phone 12, sock 10, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:35.151: Received message from phone 12, sock 10, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:36.663: Received message from phone 3, sock 14, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:36.667: Sending message 0x4C834AC4 to phone 3, sock 14, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:37.147: Sending message 0x4C834AC4 to phone 13, sock 7, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:37.151: Received message from phone 13, sock 7, SkinnyMessageID = StationKeepAliveAckMessageID
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#
BT_BHI_PANAMA-CITY#
*Aug 10 06:16:38.311: Received message from phone 11, sock 3, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:38.311: Sending message 0x4C834AC4 to phone 11, sock 3, SkinnyMessageID = StationKeepAliveAckMessageIDconf t
Enter configuration commands, one per line.  End with CNTL/Z.
BT_BHI_PANAMA-CITY(config)#
*Aug 10 06:16:40.743: Received message from phone 10, sock 17, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:40.743: Sending message 0x4C836F14 to phone 10, sock 17, SkinnyMessageID = StationKeepAliveAckMessageIDephone
BT_BHI_PANAMA-CITY(config)#ephone9
                                 ^
% Invalid input detected at '^' marker.

BT_BHI_PANAMA-CITY(config)#
*Aug 10 06:16:43.951: Received message from phone 4, sock 15, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:43.955: Sending message 0x4C8359DC to phone 4, sock 15, SkinnyMessageID = StationKeepAliveAckMessageIDephone 
*Aug 10 06:16:46.375: Received message from phone 1, sock 6, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:46.375: Sending message 0x4C834AC4 to phone 1, sock 6, SkinnyMessageID = StationKeepAliveAckMessageID 9
BT_BHI_PANAMA-CITY(config-ephone)#r
*Aug 10 06:16:50.379: Received message from phone 16, sock 23, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:50.379: Sending message 0x4C836600 to phone 16, sock 23, SkinnyMessageID = StationKeepAliveAckMessageIDest
BT_BHI_PANAMA-CITY(config-ephone)#restart 
restarting F41F.C266.502F
BT_BHI_PANAMA-CITY(config-ephone)#^Z
BT_BHI_PANAMA-CITY#
*Aug 10 06:16:55.323: Received message from phone 8, sock 16, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:55.323: Sending message 0x4C834AC4 to phone 8, sock 16, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:55.919: %SYS-5-CONFIG_I: Configured from console by master on vty0 (1.1.5.65)
*Aug 10 06:16:59.047: Received message from phone 7, sock 20, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:59.047: Received message from phone 19, sock 2, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:16:59.047: Sending message 0x4C835B80 to phone 7, sock 20, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:16:59.047: Sending message 0x4C834958 to phone 19, sock 2, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:01.627: Received message from phone 5, sock 19, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:01.627: Sending message 0x4C834958 to phone 5, sock 19, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:03.147: Sending message 0x4C834958 to phone 15, sock 9, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:03.151: Sending message 0x4C836600 to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C835B80 to phone 1, sock 6, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C835448 to phone 1, sock 6, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4D734FD4 to phone 1, sock 6, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.151: Sending message 0x4C835DCC to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C8353F4 to phone 2, sock 22, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C8356CC to phone 2, sock 22, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4D7350FC to phone 2, sock 22, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.151: Sending message 0x4C836F84 to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C83469C to phone 3, sock 14, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C83485C to phone 3, sock 14, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4D7356C4 to phone 3, sock 14, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.151: Sending message 0x4C836478 to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C834D2C to phone 4, sock 15, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.151: Sending message 0x4C8347EC to phone 4, sock 15, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4D73612C to phone 4, sock 15, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.155: Sending message 0x4C834AA8 to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C836D38 to phone 5, sock 19, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C834F40 to phone 5, sock 19, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4D735068 to phone 5, sock 19, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.155: Sending message 0x4C834798 to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C835C0C to phone 6, sock 4, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C8354B8 to phone 6, sock 4, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4D738220 to phone 6, sock 4, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.155: Sending message 0x4C836C74 to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C835D78 to phone 7, sock 20, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C836248 to phone 7, sock 20, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4D735880 to phone 7, sock 20, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.155: Sending message 0x4C836C20 to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C835758 to phone 8, sock 16, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4C835720 to phone 8, sock 16, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.155: Sending message 0x4D736004 to phone 8, sock 16, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.159: Sending message 0x4C836A98 to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C834A00 to phone 10, sock 17, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C8347D0 to phone 10, sock 17, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4D737A9C to phone 10, sock 17, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.159: Sending message 0x4C834990 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C836C04 to phone 11, sock 3, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C835CEC to phone 11, sock 3, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4D736410 to phone 11, sock 3, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.159: Sending message 0x4C8348B0 to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C834E28 to phone 16, sock 23, SkinnyMessageID = StationClearPriNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4C836FA0 to phone 16, sock 23, SkinnyMessageID = StationClearNotifyMessageID
*Aug 10 06:17:03.159: Sending message 0x4D735DB4 to phone 16, sock 23, SkinnyMessageID = StationDisplayPromptStatusV2MessageID
*Aug 10 06:17:03.163: Received message from phone 15, sock 9, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:04.583: Received message from phone 6, sock 4, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:04.583: Sending message 0x4C836FA0 to phone 6, sock 4, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:04.867: Received message from phone 2, sock 22, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:04.867: Sending message 0x4C836FA0 to phone 2, sock 22, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:06.715: Received message from phone 3, sock 14, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:06.715: Sending message 0x4C836FA0 to phone 3, sock 14, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:07.147: Sending message 0x4C836FA0 to phone 17, sock 11, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:07.151: Received message from phone 17, sock 11, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:08.351: Received message from phone 11, sock 3, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:08.351: Sending message 0x4C836FA0 to phone 11, sock 3, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:10.147: Sending message 0x4C836FA0 to phone 14, sock 8, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:10.151: Received message from phone 14, sock 8, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:10.811: Received message from phone 10, sock 17, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:10.811: Sending message 0x4C836FA0 to phone 10, sock 17, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:14.011: Received message from phone 4, sock 15, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:14.015: Sending message 0x4C836FA0 to phone 4, sock 15, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:14.147: Sending message 0x4C836FA0 to phone 18, sock 12, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:14.151: Received message from phone 18, sock 12, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:16.447: Received message from phone 1, sock 6, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:16.447: Sending message 0x4C836FA0 to phone 1, sock 6, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:21.099: Received message from phone 16, sock 23, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:21.099: Sending message 0x4C836FA0 to phone 16, sock 23, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:23.147: Sending message 0x4C836FA0 to phone 20, sock 13, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:23.151: Received message from phone 20, sock 13, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:25.383: Received message from phone 8, sock 16, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:25.387: Sending message 0x4C836FA0 to phone 8, sock 16, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:27.983: TFTP: Server request for port 50212, socket_id 0x4CA91F68 for process 237
*Aug 10 06:17:27.983: TFTP: read request from host 1.1.5.248(50212) via GigabitEthernet0/1
*Aug 10 06:17:27.983: TFTP: Looking for term62.default.loads
*Aug 10 06:17:27.983: TFTP: Opened flash:term62.default.loads, fd 0, size 662 for process 237
*Aug 10 06:17:27.987: TFTP: Sending block 1 (retry 0), socket_id 0x4CA91F68
*Aug 10 06:17:27.987: TFTP: Received ACK for block 1, socket_id 0x4CA91F68
*Aug 10 06:17:27.987: TFTP: Sending block 2 (retry 0), socket_id 0x4CA91F68
*Aug 10 06:17:27.991: TFTP: Received ACK for block 2, socket_id 0x4CA91F68
*Aug 10 06:17:27.991: TFTP: Finished flash:term62.default.loads, time 00:00:00 for process 237u a
*Aug 10 06:17:29.047: Received message from phone 19, sock 2, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:29.047: Sending message 0x4C836FA0 to phone 19, sock 2, SkinnyMessageID = StationKeepAliveAckMessageID
*Aug 10 06:17:29.091: Received message from phone 7, sock 20, SkinnyMessageID = StationKeepAliveMessageID
*Aug 10 06:17:29.091: Sending message 0x4C836FA0 to phone 7, sock 20, SkinnyMessageID = StationKeepAliveAckMessageIDll
All possible debugging has been turned off
BT_BHI_PANAMA-CITY#ter no mon

[Mohammed al Baqari]

Hi,

I was surprised when you marked it answered because I know that buttons won't prevent registration. The phone will register without DN.

Anyway, please try to get this debug. Also, can you share you config.

debug ephone detail mac-address x.x.x.x

[ben Zecharia]

This is the only thing I get from this debug

*Aug 10 06:42:33.147: SkinnyChangeDnNightService: New dn=16 with night-service bell configured but not added on phone yet
*Aug 10 06:42:43.147: SkinnyChangeDnNightService: New dn=16 with night-service bell configured but not added on phone yet
*Aug 10 06:42:53.147: SkinnyChangeDnNightService: New dn=16 with night-service bell configured but not added on phone yet
*Aug 10 06:43:03.147: SkinnyChangeDnNightService: New dn=16 with night-service bell configured but not added on phone yet

[Mohammed al Baqari]

In this case, please share your config. I need to have a look at it

[ben Zecharia]

version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname 
!
boot-start-marker
boot-end-marker
!
!
card type e1 0 0
logging buffered 12000
enable secret 
!
no aaa new-model
!
clock timezone PAN -5 0
network-clock-participate wic 0 
network-clock-select 1 E1 0/0/1
!
dot11 syslog
ip source-route
!
!
ip cef
ip dhcp excluded-address 1.1.5.225 1.1.5.226
!
ip dhcp pool voip
   network 1.1.5.224 255.255.255.224
   default-router 1.1.5.225 
   option 150 ip 1.1.5.225 
!
!
!         
no ip domain lookup
ip multicast-routing 
no ipv6 cef
!
multilink bundle-name authenticated
!
!
stcapp ccm-group 1
stcapp
!
stcapp feature access-code
!
!
!
stcapp supplementary-services
 port 0/1/0
  fallback-dn 121
 port 0/1/1
  fallback-dn 122
 port 0/1/2
  fallback-dn 123
 port 0/1/3
  fallback-dn 106
 port 0/2/0
  fallback-dn 125
 port 0/2/1
  fallback-dn 126
 port 0/2/2
  fallback-dn 127
 port 0/2/3
  fallback-dn 128
!
!
isdn switch-type primary-net5
!
!
voice call send-alert
voice rtp send-recv
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 fax protocol pass-through g711ulaw
 h323
!
voice class codec 1
 codec preference 1 g729r8
 codec preference 2 g729br8
 codec preference 3 g711alaw
 codec preference 4 g711ulaw
!
voice class codec 2
 codec preference 1 g729r8
 codec preference 2 g729br8
!
voice class h323 1
  h225 timeout tcp establish 3
  h225 timeout setup 3
!
!
voice hunt-group 1 parallel
 final 106
 list 103,104,105,106,111,116,125
 timeout 60 
 pilot 3000 
!
!
voice hunt-group 2 parallel
 final 101
 list 101,102,103,104,105,106,107,108,109,110,111
 timeout 30 
 pilot 3001 
!
!
voice hunt-group 3 parallel
 final 101
 list 101,102,103,104,105,106,107,108,109,110,111
 timeout 30 
 pilot 3002 
!
!
!
!
voice translation-rule 1

!
voice translation-rule 2

!
voice translation-rule 3

!
voice translation-rule 4
!
!
voice translation-profile 1
 translate called 1
!
voice translation-profile 2
 translate called 2
!
voice translation-profile 3
 translate calling 3
!
voice translation-profile 4
 translate called 4
!
!
voice-card 0
 dspfarm  
 dsp services dspfarm
!
http client connection idle timeout 60
crypto pki token default removal timeout 0
!
!
!
!
license udi pid CISCO2821 sn FTX1335A13A
archive
 log config
  hidekeys
username 
username 
username 
username 
!
redundancy
!
!
controller E1 0/0/0
 channel-group 0 timeslots 1-12
!
controller E1 0/0/1
 pri-group timeslots 1-31
!
ip tftp source-interface Loopback100
! 
!
!
!
!
!
!
!
interface Loopback100
 ip address 
 load-interval 30
!
interface GigabitEthernet0/0
 ip address 1.1.5.66 255.255.255.240
 load-interval 30
 duplex full
 speed 100
!
interface GigabitEthernet0/1
 ip address 1.1.5.225 255.255.255.224
 load-interval 30
 duplex auto
 speed auto
 h323-gateway voip interface
 h323-gateway voip bind srcaddr 1.1.5.225
!
interface Serial0/0/0:0
 no ip address
!
interface Serial0/0/1:15
 no ip address
 encapsulation hdlc
 isdn switch-type primary-net5
 isdn incoming-voice voice
 isdn send-alerting
 isdn sending-complete
 no cdp enable
!
ip default-gateway 1.1.5.65
ip forward-protocol nd
ip http server
ip http authentication local
no ip http secure-server
!         
!
!
logging esm config
!
!
!
!
!
!
tftp-server flash:apps42.9-1-1TH1-16.sbn
tftp-server flash:cnu42.9-1-1TH1-16.sbn
tftp-server flash:cvm42sccp.9-1-1TH1-16.sbn
tftp-server flash:dsp42.9-1-1TH1-16.sbn
tftp-server flash:jar42sccp.9-1-1TH1-16.sbn
tftp-server flash:SCCP42.9-1-1SR1S.loads
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:B015-1-0-4.SBN
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:cvm42sccp.8-3-1-22.sbn
tftp-server flash:dsp42.8-3-1-22.sbn
tftp-server flash:jar42sccp.8-3-1-22.sbn
tftp-server flash:apps42.8-3-1-22.sbn
tftp-server flash:cnu42.8-3-1-22.sbn
tftp-server flash:SCCP42.8-3-2S.loads
!
control-plane
!
!
voice-port 0/1/0
 timeouts ringing infinity
!
voice-port 0/1/1
 timeouts ringing infinity
!
voice-port 0/1/2
 timeouts ringing infinity
 connection plar 121
!
voice-port 0/1/3
 timeouts ringing infinity
 description alarm system
!
voice-port 0/0/1:15
 translation-profile incoming 1
 translation-profile outgoing 2
 translate calling 3
 bearer-cap Speech
!
voice-port 0/2/0
 timeouts ringing infinity
!
voice-port 0/2/1
 timeouts ringing infinity
 connection plar 125
!
voice-port 0/2/2
 timeouts ringing infinity
!
voice-port 0/2/3
 timeouts ringing infinity
!
voice-port 0/3/0
!
voice-port 0/3/1
!
voice-port 0/3/2
 dial-type pulse
 timeouts ringing infinity
 connection plar 1500
!
voice-port 0/3/3
!
ccm-manager music-on-hold
!
!
mgcp profile default
!         
sccp local GigabitEthernet0/1
sccp ccm 1.1.5.225 identifier 1 version 7.0 
sccp
!
sccp ccm group 1
 bind interface GigabitEthernet0/1
 associate ccm 1 priority 1
 associate profile 1 register cfb0023eb4d6620
 associate profile 2 register mtp0023eb4d6620
!
dspfarm profile 2 transcode  
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 codec g729r8
 codec g729br8
 maximum sessions 8
 associate application SCCP
!
dspfarm profile 1 conference  
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 codec g729r8
 codec g729br8
 maximum sessions 8
 associate application SCCP
!
dial-peer voice 1 pots
 incoming called-number .
 direct-inward-dial
!
dial-peer voice 10 pots
 destination-pattern 911
 port 0/0/1:15
 forward-digits 3
!
dial-peer voice 50 pots
 destination-pattern 9T
 clid restrict
 port 0/0/1:15
 forward-digits all
!
dial-peer voice 70 voip
 destination-pattern 30477..
 session target ipv4:1.1.5.225
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 80 pots
 preference 1
 destination-pattern 96.......
 clid restrict
 port 0/3/0
 forward-digits 8
!
dial-peer voice 90 pots
 preference 2
 destination-pattern 96.......
 clid restrict
 port 0/3/1
 forward-digits 8
!
dial-peer voice 11 pots
 service stcapp
 port 0/1/0
!
dial-peer voice 12 pots
 service stcapp
 port 0/1/1
!
dial-peer voice 13 pots
 service stcapp
 port 0/1/2
!
dial-peer voice 14 pots
 service stcapp
 port 0/1/3
!
dial-peer voice 998 voip
 translation-profile incoming 4
 destination-pattern 10.
 session target ipv4:1.1.5.225
 incoming called-number .
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 972 voip
 translation-profile incoming 4
 destination-pattern 972T
 session target ipv4:1.1.4.2
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 15 pots
 service stcapp
 port 0/2/0
!
dial-peer voice 16 pots
 service stcapp
 port 0/2/1
!
dial-peer voice 17 pots
 service stcapp
 port 0/2/2
!
dial-peer voice 18 pots
 service stcapp
 port 0/2/3
!
dial-peer voice 445412 voip
 translation-profile incoming 4
 destination-pattern 445411
 session target ipv4:1.1.5.162
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 35265 voip
 translation-profile incoming 4
 destination-pattern 35...
 session target ipv4:1.1.4.194
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 32829 voip
 translation-profile incoming 4
 destination-pattern 32...
 session target ipv4:1.1.4.210
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 27400 voip
 translation-profile incoming 4
 destination-pattern 27...
 session target ipv4:1.1.5.82
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 41181 voip
 translation-profile incoming 4
 destination-pattern 41...
 session target ipv4:1.1.4.66
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 217465 voip
 translation-profile incoming 4
 destination-pattern 21....
 session target ipv4:1.1.4.82
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 202555 voip
 translation-profile incoming 4
 destination-pattern 20....
 session target ipv4:1.1.4.34
 dtmf-relay h245-alphanumeric
 no vad   
!
dial-peer voice 14689 voip
 translation-profile incoming 4
 destination-pattern 1[4689]....
 session target ipv4:1.1.4.2
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 2020 voip
 translation-profile incoming 4
 destination-pattern 20....
 session target ipv4:1.1.4.34
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 23000 voip
 translation-profile incoming 4
 destination-pattern 23...
 session target ipv4:1.1.4.114
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 28000 voip
 translation-profile incoming 4
 destination-pattern 28...
 session target ipv4:1.1.5.98
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 42000 voip
 translation-profile incoming 4
 destination-pattern 42....
 session target ipv4:1.1.5.178
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 47000 voip
 translation-profile incoming 4
 destination-pattern 47....
 session target ipv4:1.1.4.162
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 22000 voip
 translation-profile incoming 4
 destination-pattern 22....
 session target ipv4:1.1.4.98
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 29000 voip
 translation-profile incoming 4
 destination-pattern 29....
 session target ipv4:1.1.5.114
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 30000 voip
 translation-profile incoming 4
 destination-pattern 30....
 session target ipv4:1.1.5.2
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 33000 voip
 translation-profile incoming 4
 destination-pattern 3[34]....
 session target ipv4:1.1.4.146
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 40000 voip
 translation-profile incoming 4
 destination-pattern 40....
 session target ipv4:1.1.4.18
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 41000 voip
 translation-profile incoming 4
 destination-pattern 41...
 session target ipv4:1.1.4.66
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 44000 voip
 translation-profile incoming 4
 destination-pattern 4[48]....
 session target ipv4:1.1.5.162
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 44444 voip
 translation-profile incoming 4
 destination-pattern 4444
 session target ipv4:180.180.180.4
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 51 pots
 destination-pattern 0T
 clid restrict
 port 0/0/1:15
 forward-digits all
!
dial-peer voice 500 pots
 port 0/3/2
!
dial-peer voice 550 pots
 destination-pattern 50
 port 0/3/2
!
dial-peer voice 9999 voip
 translation-profile incoming 4
 numbering-type unknown
 huntstop
 shutdown
 destination-pattern 17....
 progress_ind connect enable 8
 session target ipv4:1.1.4.2
 dtmf-relay h245-alphanumeric
 dtmf-interworking rtp-nte
 audio outgoing level-adjustment -20
 no vad
!
dial-peer voice 999 voip
 translation-profile incoming 4
 destination-pattern 17....
 session target ipv4:1.1.4.2
 dtmf-relay h245-alphanumeric
 no vad
!
dial-peer voice 175557 voip
 destination-pattern 175557
 session target ipv4:1.1.4.2
 dtmf-relay h245-alphanumeric
 no vad
!
!
presence
 presence call-list
 watcher all
 allow subscribe
!
!
!
telephony-service
 sdspfarm units 2
 sdspfarm transcode sessions 4
 sdspfarm tag 1 cfb0023eb4d6620
 sdspfarm tag 2 mtp0023eb4d6620
 conference hardware
 max-ephones 25
 max-dn 50
 ip source-address 1.1.5.225 port 2000
 service phone webaccess 0
 load 7915-24 B015-1-0-4
 load 7962 SCCP42.8-3-2S
 time-zone 12
 time-format 24
 live-record 150
 max-conferences 8 gain -6
 moh flash:music-on-hold.au
 multicast moh 239.1.1.1 port 16384
 transfer-system full-consult
 transfer-pattern .T
 create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-template  1
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd
 softkeys connected  Hold Trnsfer Confrn
!
!
ephone-template  2
 softkeys idle  Redial Cfwdall Pickup Gpickup Dnd ConfList RmLstC
!
!
ephone-dn  1  octo-line
 number 106
 pickup-group 1
 name 
 allow watch
 call-forward all 126
 call-forward busy 3000
 call-forward noan 3000 timeout 5
!
!
ephone-dn  2  dual-line
 number 104
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  3  dual-line
 ring internal secondary
 number 101
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  4  dual-line
 number 105
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  5  dual-line
 number 107
 pickup-group 1
 allow watch
!
!
ephone-dn  6  dual-line
 number 111
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  7  dual-line
 number 108
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  8
 number 102
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  9  dual-line
 number 110
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  10  dual-line
 number 109
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  11  dual-line
 number 103
 pickup-group 1
 name 
 allow watch
!
!
ephone-dn  12  dual-line
 number 121
 name Door
!
!
ephone-dn  13  dual-line
 number 122
!
!
ephone-dn  14  dual-line
 number 123
!
!
ephone-dn  15  dual-line
 number 124
!
!
ephone-dn  16
 night-service bell
!
!
ephone-dn  18
 number 3333
 pickup-group 1
!
!
ephone-dn  20  octo-line
 number 129
 conference 
!
!
ephone-dn  21  dual-line
 number 117
 name 
 allow watch
!
!
ephone-dn  25  dual-line
 number 125
 name Ear-4000 port 1
!
!
ephone-dn  26  dual-line
 number 126
 name 
!
!
ephone-dn  27  dual-line
 number 127
!
!
ephone-dn  28  dual-line
 number 128
!
!
ephone-dn  50  dual-line
 number 50
!
!
ephone  1
 device-security-mode none
 mac-address 34A8.4EA6.A6CF
 ephone-template 1
 busy-trigger-per-button 4
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 102 label ""
 blf-speed-dial 3 103 label ""
 blf-speed-dial 4 104 label ""
 blf-speed-dial 5 105 label ""
 type 7962
 button  1:21
!
!
!
ephone  2
 device-security-mode none

 mac-address 34A8.4EA6.5738
 ephone-template 1
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 102 label ""
 blf-speed-dial 3 103 label ""
 blf-speed-dial 4 105 label ""
 blf-speed-dial 5 106 label ""
 type 7962
 button  1:2
!
!
!
ephone  3
 device-security-mode none

 mac-address 34A8.4EA6.FD2B
 ephone-template 1
 blf-speed-dial 1 102 label ""
 blf-speed-dial 2 103 label ""
 blf-speed-dial 3 104 label ""
 blf-speed-dial 4 105 label ""
 blf-speed-dial 5 106 label ""
 blf-speed-dial 7 900352475256232 label ""
 blf-speed-dial 8 900352475256216 label ""
 blf-speed-dial 9 900352475256215 label ""
 blf-speed-dial 10 900352475256234 label ""
 blf-speed-dial 11 900352475256265 label ""
 blf-speed-dial 12 900352475256201 label ""
 blf-speed-dial 13 90041229068861 label ""
 blf-speed-dial 14 900525552495300 label ""
 blf-speed-dial 15 9005215543395733 label ""
 blf-speed-dial 16 90041442838118 label ""
 blf-speed-dial 17 90041442838227 label ""
 blf-speed-dial 18 90041442838203 label ""
 blf-speed-dial 19 90041442838201 label ""
 blf-speed-dial 20 90097235200712 label ""
 blf-speed-dial 21 90097235673719 label ""
 blf-speed-dial 22 900972544972125 label "I"
 blf-speed-dial 24 90012127822338 label ""
 blf-speed-dial 25 90012127822109 label ""
 blf-speed-dial 26 90013054667465 label ""
 blf-speed-dial 27 90013054667417 label ""
 blf-speed-dial 28 90013054667414 label ""
 blf-speed-dial 29 90013054667510 label ""
 blf-speed-dial 30 900442071706161 label ""
 type 7962 addon 1 7915-24 2 7915-24
 button  1:3
!
!
!
ephone  4
 device-security-mode none

 mac-address 34A8.4EA6.FE65
 ephone-template 1
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 102 label ""
 blf-speed-dial 3 103 label ""
 blf-speed-dial 4 104 label ""
 blf-speed-dial 5 106 label ""
 type 7962 addon 1 7915-24
 button  1:4
!         
!
!
ephone  5
 device-security-mode none
 mac-address 34A8.4EA6.4A53
 ephone-template 1
 type 7962
 button  1:5
!
!
!
ephone  6
 device-security-mode none
 description
 mac-address 34A8.4EA6.56FA
 ephone-template 1
 type 7962
 button  1:6
!
!
!
ephone  7
 device-security-mode none
 description 
 mac-address 34A8.4EA6.FD26
 ephone-template 1
 type 7962
 button  1:7
!
!
!
ephone  8
 device-security-mode none
 description 
 mac-address 34A8.4EA6.A7C3
 ephone-template 1
 type 7962
 button  1:10
!
!         
!
ephone  9
 device-security-mode none
 description 
 mac-address F41F.C266.502F
 ephone-template 1
 max-calls-per-button 4
 username "all"
 fastdial 1 101 name d
 type 7962
 no auto-line
 button  1:8
!
!
!
ephone  10
 device-security-mode none
 description 
 mac-address 34A8.4EA6.A95C
 ephone-template 1
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 103 label "I"
 blf-speed-dial 3 104 label ""
 blf-speed-dial 4 105 label ""
 blf-speed-dial 5 106 label ""
 type 7962
 button  1:8
!
!
!
ephone  11
 device-security-mode none
 description 
 mac-address 34A8.4EA6.A37B
 ephone-template 1
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 102 label ""
 blf-speed-dial 3 104 label ""
 blf-speed-dial 4 105 label ""
 blf-speed-dial 5 106 label ""
 type 7962
 button  1:11
!
!
!
ephone  12
 device-security-mode none
 description 
 mac-address 3EB4.D662.1100
 max-calls-per-button 2
 type anl
 button  1:25
!
!
!
ephone  13
 device-security-mode none
 description 
 mac-address 3EB4.D662.1080
 max-calls-per-button 2
 type anl
 button  1:12
!
!
!
ephone  14
 device-security-mode none
 description 
 mac-address 3EB4.D662.1081
 max-calls-per-button 2
 type anl
 button  1:13
!
!
!
ephone  15
 device-security-mode none
 mac-address 3EB4.D662.1082
 max-calls-per-button 2
 type anl 
 button  1:14
!
!
!
ephone  16
 device-security-mode none
 description 
 mac-address 34A8.4EA6.FD85
 ephone-template 1
 max-calls-per-button 4
 busy-trigger-per-button 4
 username "" password bitton
 blf-speed-dial 1 101 label ""
 blf-speed-dial 2 102 label ""
 blf-speed-dial 3 103 label ""
 blf-speed-dial 4 104 label ""
 blf-speed-dial 5 105 label ""
 type 7962 addon 1 7915-24 2 7915-24
 button  1:1
!
!
!
ephone  17
 device-security-mode none
 description door
 mac-address 3EB4.D662.1101
 max-calls-per-button 2
 type anl
 button  1:26
!
!
!
ephone  18
 device-security-mode none
 mac-address 3EB4.D662.1102
 max-calls-per-button 2
 type anl
 button  1:27
!
!         
!
ephone  19
 device-security-mode none
 mac-address 3EB4.D662.1083
 max-calls-per-button 2
 type anl
 button  1:1
!
!
!
ephone  20
 device-security-mode none
 mac-address 3EB4.D662.1103
 max-calls-per-button 2
 type anl
 button  1:28
!
!
!
!
line con 0
line aux 0
line vty 0 4
 password 
 login local
 transport input all
line vty 5 15
 password 7 
 login local
 transport input all
!
scheduler allocate 20000 1000
end

[Mohammed al Baqari]

Hi,

Please paste the following commands.

ephone  9
 no username "all"

telephony-service
 cnf-file perphone
 create cnf

[ben Zecharia]

config-telephony)#cnf-file perphone
Updating CNF files

CNF-FILES: Clock is not set or synchronized, retaining old versionStamps
CNF files updating complete

(config-telephony)#create cnf
Creating CNF files
CNF-FILES: Clock is not set or synchronized, retaining old versionStamps

The is still unregistered . The error about the clock is related ? 

[Mohammed al Baqari]

Not in non-protected mode. But ideally you should fix it.

Is this impacting ephone 9 only? What message is the phone stuck in?

If only ephone9, check your switch port config and make sure that the phone is getting the right IP from the right pool and the correct TFTP server IP
 

[ben Zecharia]

The phone is unable to download firmware after reset to default . 

[Mohammed al Baqari]

As I asked in previous post, check your switch port config and make sure that the phone is getting the right IP from the right pool and the correct TFTP server IP

[ben Zecharia]

From what I can see:

ephone-9[8] Mac:F41F.C266.502F TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 
IP:1.1.5.233 * 49162 Unknown 0  keepalive 0 max_line 0 available_line 0
button 1: cw:1 ccw:(0) 
  dn 8  number 102 CH1   IDLE         
Preferred Codec: g711ulaw 
Lpcor Type: none 

It's geeting the right IP address . 

Look at they image I got from the end user . 

[Mohammed al Baqari]

Hi,

Paste these commands and test.

no ip tftp source-interface Loopback100

ip tftp source-interface g0/1

[inderpreetsingh23]

Hi,

Make sure that you have entered the correct MAC address and associate a DN with the phone.

Thanks