cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
6441
Views
0
Helpful
7
Replies

Upgrade 8841 from 3PCC to CUCM

jkuhn1001
Beginner
Beginner

Can someone please help me, and tell me how to upgrade from 3PCC to CUCM firmware, or if it is even possible?  I tried to put in the correct load name and restart the TFTP with no luck.

 

Thank you,

John

1 Accepted Solution

Accepted Solutions

jkuhn1001
Beginner
Beginner

Fixed the issue.  Below are the instructions that I found, HOWEVER do not unzip the downloaded file.

 

https://supportforums.cisco.com/t5/ip-telephony/8800-upgrade-from-3pcc-to-enterprise/td-p/2960965

 

 

Thanks for everyones reply.

 

John

View solution in original post

7 Replies 7

Scott Pedersen
Beginner
Beginner

Chances are you are hanging on to that old server info.

 

I would start with this:

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01111.html

 

If you are still having trouble check the network settings on the device and verify it is grabbing an IP and has the correct tftp server ip's etc.

Hi,

 

Thanks for the response, unfortunately the server info is not the issue.  It will not accept the tftp transfer, just says update fail with an unknown error.

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Someone posted the whole procedure they followed to do what you're asking in a thread at CSC, have you tried searching for previous related threads?

HTH

java

if this helps, please rate

Hi,

 

Thanks for responding; I was able to find the how to, but the phone keeps failing the upgrade.  I have even tried a standalone tftp directly to the phone and it just fails, with an unknown error.

 

Thanks

jkuhn1001
Beginner
Beginner

Fixed the issue.  Below are the instructions that I found, HOWEVER do not unzip the downloaded file.

 

https://supportforums.cisco.com/t5/ip-telephony/8800-upgrade-from-3pcc-to-enterprise/td-p/2960965

 

 

Thanks for everyones reply.

 

John

Hi,
What do you mean "HOWEVER do not unzip the downloaded file"? Can you explain?

This actually did not work. Talking to the Cisco; they said it’s completely different and not possible to change this firmware. After days or trying and talking with Cisco I just gave up on it. Please let me know if you find a solution.
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers