Upgrade CUEAC version 9 to Attendant Console Advanced 10

[Derek McCormick]

Hi

I am running CUEAC 9.1 with CUCM version 9.1. My customer wants to upgrade the attendant console to version 10 advanced,  but keep CUCM at version 9. I see this is supported from the attendant console documentation I have read. I believe version 10 is a serverless offering. Is there the option to go version 10 on my current windows 2008 server(this is where version 9 is running) or does it have to be serverless. Is it possible to introduce high availability if I upgrade to version 10 advanced? I am finding it hard to find definitive documentation for this.

Thanks,
Derek

[Jaime Valencia · Accepted solution]

Serverless AC is CUACS, the one which requires a server is CUACA.

All the documentation is on Cisco.com, if you search attendant console advanced/standar

http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

Go thru the documentation and you'll get the answer to your questions. RNs and install guide.

[Aman Soi · Accepted solution]

[+5] to Jaime.

High Availability is supported in Advanced version .You can refer datasheet

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/data_sheet_C78-731867.html

further, as mentioned by Jaime, you can refer release notes of Advanced and Standard version for Compatibility with Call manager & OS requirements .Advanced version is supported on VMWare.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_1/release_notes/CUACA1051RN.pdf

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuacs/10_5_1/release_notes/CUACS10511543RN.pdf

http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Attendant_Consoles

regds,

aman

[Derek McCormick]

thanks Guys. Most helpful

[Long Nguyen]

Hi

when upgrading the attendant console client (from CUEAC 9 to CUACA 10)

Do the operators lose their speed dials, shortcuts etc they have already configured?

Thanks

[Derek McCormick]

Hi

I am running CUEAC (enterprise Edition) 9. If I activate my UCSS to upgrade to 10 CUACA, do I automatically get entitled to use high availability or is a separate license required.  CUEAC 9 currently does not support high availability, only premium version does. I am hoping i get the ability to use HA automatically, as this is the reason I want to upgrade in the first place.

Thanks,
Derek
 

[mawindha]

An HA license would have to be purchased separately when upgrading from CUEAC 9.1 to Cisco UAC Advanced version 10.

[Aman Soi]

Hi,

[+5] to Mawindha.

You can refer the ordering guide which says 

For Cisco Unified Attendant Console Advanced: 
 License quantity should equal the number of users that need to use the system concurrently 
 Cisco Unified Attendant Console Advanced also offers an optional High Availability (HA) license. 
Purchase a quantity of 1 HA license for each Cisco Unified Attendant Console Advanced server you 
wish to make redundant

http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/uc_og-ucl_cucm_mcs_cer_CUxAC_cime_sme-edcs840769.pdf

regds,

aman