UPGRADE CUPS TO 8.6.4 VERSION

[chrysostomos1980]

Hi

We have upgraded CUPS to 8.6.4 version .

The problem is that the  services are not appear to the serviceability page

Do you have any ideas?

[TunNyuntMoe]

Are you saying services not running or not diplayed on page

Make sure you have correct licenses if services did not start

Sent from Cisco Technical Support iPhone App

[chrysostomos1980]

   Hi Tun

The services not dislpayed in the page

[Pawan Arora]

have you tried to reboot the server.....check these services on CLI mode

[chrysostomos1980]

The services on cli are running

But are not appeared in the page.

I have upgraded CUPS to 8.6.4 with 2 GB RAM and then i put the additional 2 RAM

I believe that this occured this issue

Maybe to revert to 8.6.3 and then switch to 8.6.4??

[Pawan Arora]

can you paste the output of "utils service list" from the CUPS CLI mode

is this server in Live environment or test?

[chrysostomos1980]

Hi

Command Line Interface is starting up, please wait ...

   Welcome to the Platform Command Line Interface

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco UP Admin[STARTED]

Cisco UP Client Profile Agent[STARTED]

Cisco UP Config Agent[STARTED]

Cisco UP Intercluster Sync Agent[STARTED]

Cisco UP Login Datastore[STARTED]

Cisco UP OAM Agent[STARTED]

Cisco UP Presence Datastore[STARTED]

Cisco UP Replication Watcher[STARTED]

Cisco UP Route Datastore[STARTED]

Cisco UP SIP Registration Datastore[STARTED]

Cisco UP Server Recovery Manager[STARTED]

Cisco UP User[STARTED]

Cisco UP XCP Config Manager[STARTED]

Cisco UP XCP Router[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Primary Node =true

admin:

admin:

[TunNyuntMoe]

So, it seems all services are started properly and visible via CLI but not on GUI.

Can you please restart "Cisco RSI Data Collector via CLI? "utils service restart Cisco RIS Data Collector"

[chrysostomos1980]

DONE it

But the same results

The services not appeared on gui