cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2391
Views
0
Helpful
7
Replies

Upgrade Firmware of SX-10/20 - Phone Load requested is wrong

tschafferx
Level 1
Level 1

Hello team,

 

quick question about upgrading the SX10 / SX20 systems. I see in the logs that those systems try to request the following loads:

SX10: ce9_13_0-990355df13a

SX20: ce9_13_0-990355df13a.pkg

 

The phone gets a 404 (not found) from the TFTP server. I uploaded the firmware files:

 

Collaboration Endpoint Software bundle for all SX Series, MX Series, Cisco Webex Room Series, DX70 and DX80 for CUCM

cmterm-ce9_13_0-990355df13a.k3.cop.sgn

 

These files are uploaded in the following format to the TFTP server: 

ce9_13_0-990355df13a.loads

ce9_13_0-990355df13a.loads.sgn

 

Has anyone ever had this problem? If so how did you solve it?

 

I mean I could just populate the firmware load field on the phone directly but that shouldn't be the solution.

 

Thank you in advance.

7 Replies 7

Did u restarted the TFTP service on CUCM after uploading ?



Response Signature