Upgrade from 7.1.5 to 8.6.2 failing

[plillelund]

Hi Guys

I have run in to a mysterious upgrade. We are helping a customer to migrate from an old CallManager running 4.1.2. We are using and old MCS 7816H3 as a physical test server. The server is updated to 6 GB RAM.

First step is to use the DMA migration tool, and that worked fine. Installation of the new 7.1.5 server worked just as well. It came up with the correct database, and to test phones were able to boot and worked as expected.

Then we installed the ciscocm.refresh_upgrade_v1.1.cop file, as requested from Cisco, to be able to upgrade to 8.6.2. Installation of 8.6.2 software was done and the server now shows:

Active Version                7.1.5.20000-6

Inactive Version                8.6.2.10000-30

Doing a switch version will actually boot to 8.6.2, but only for 5 minutes, whereafter the server sends a term signal to itself and falls back to 7.1.5 again. One are just able to login to the console, but the server newer succeds in staying on the 8.6.2 software. No messages are seen ...

What is going on? It should be possible to do this upgrade directly from 7.1.5 ?

Peter L.

[Rob Huffman]

Hi Peter,

I think you may be hitting this bug;

CSCts32387 - Switch Version fails after a Refresh Upgrade to 8.6.2 or 9.0

Description

Symptom:
Switch Version fail after refresh upgrade to 8.6.2 or 9.0
Conditions:
Any refresh upgrade to 8.6.2.10000-30 or 9.x
Workaround:
Workaround #1 - While doing a RU choose to switch to new version. Subsequent
switches will not fail in that case
Workaround #2 -
Contact TAC and provide remote access.

Details

First Found in:                          (1)

9.0(0.95020.6)

Status:

Fixed

Last Modified:

Jul 19,2012

Fixed in:                          (8)

8.6(4.10000.15),8.6(3.10000.12),8.6(2.99000.92)

8.6(2.98000.56),8.6(2.98000.24),8.6(2.21900.5)

8.6(2.21001.1),8.6(2.20000.2)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[plillelund]

Hi Rob

Thanks for your answer - I will try this workaround #1 and update the discussion with the results

Peter L.