Upgrade from CUCM 5 to CUCM 8.6 issue

[AhmedBassiony]

Hello

We have a customer needs to upgrade the existed CUCM v5 to CUCM 8.6. Our issue that we find that we need multi hop upgrade from 5 to 7.1 and from 7.1 to 8.6, the problem that the upgrade from 5 to 7.1 became EoS.

What should we do?

Regards

[Gajanan Pande]

Ahmed,

I am affraid there is no good news for you but you still might want to check with Cisco's Partner Helpline team to see if the upgrade can still be ordered as a special case. Please open a presales case with them from www.cisco.com/go/ph .

GP.

Pls rate the post if it helps !!

[AhmedBassiony]

If there is no special case fot us. What is the procedure should we use?

Regards

[Gajanan Pande]

Ahmed,

I've not come across such situation but I think it will need a fresh build ( includs fresh config of dial plan, integration etc ).

GP.

Pls rate the post if it helps !!

[AhmedBassiony]

And what about the license?

Regards

[Gajanan Pande]

License reissuing should be fine. Checkout either with Cisco's Partner Helpline team for licensing related changes across CUCM versions or mail to licensing@cisco.com

GP.