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Upgrade Locale To unity connection

asafgo616
Level 1
Level 1

Hi,

 

I upgraded a Unity Server from 11.5 SU1 To SU5,

 

In "show version active" The Locale Version is 11.5.0.1-1000 (SU1)

 

I'm tried to upgrade the locale to 11.5.0.1-5000 (SU5) But I got a error because the Version already installed,

 

I'm wondering if it necessery to Upgrade the locale to SU5?

 

 

in Upgrading Cisco Unity Connection doc:

 

"After the upgrade, you may need to reinstall the locale depending on the source and the target version. If the target version is compatible with the existing locales, then you need not install any new locales. However, if the target version requires to install new locales, then remove the existing set of locales after the completion of upgrade process, and install the new set of available locales. To check the existing locales, use show cuc locales CLI command."

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/install_upgrade/guide/b_11xcuciumg/b_11xcuciumg_chapter_010.html

 

Thanks,

Asaf Goldberg

4 Replies 4

Chris Deren
Hall of Fame
Hall of Fame

It may work OK with current locale version, but you should always try to match CUC version with locale version. What error message are you getting? How are you upgrading the locale? Did you stop appropriate services during the install as documented in locale guide?

Hi Chris Thanks for your Reply,

- Error:
10/02/2018 16:00:30 upgrade_get_file.sh|File authentication complete|<LVL::Debug>
10/02/2018 16:00:30 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>
10/02/2018 16:00:30 upgrade_get_file.sh|Process preflight|<LVL::Info>
10/02/2018 16:00:30 upgrade_get_file.sh|Skipping preflight since file type is COP|<LVL::Debug>
10/02/2018 16:00:31 upgrade_get_file.sh|success|<LVL::Info>
10/02/2018 16:00:31 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>
10/02/2018 16:00:31 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
10/02/2018 16:00:31 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 14060).|<LVL::Debug>
10/02/2018 16:00:31 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 14060)|<LVL::Debug>
10/02/2018 16:01:25 sd_cancelInstall.sh|Pre-upgrade cancel/clean-up initiated
10/02/2018 16:01:25 sd_cancelInstall.sh|Canceling active side processes
10/02/2018 16:01:25 sd_cancelInstall.sh|Canceling active side processes done
10/02/2018 16:01:25 sd_cancelInstall.sh|Canceling inactive side processes
10/02/2018 16:01:25 sd_cancelInstall.sh|Skipping IDS shared memory clean up since this is a COP
10/02/2018 16:01:26 sd_cancelInstall.sh|Canceling inactive side processes done
[18/10/02_16:01:38] locale_install.sh: Successful untarring of /common/download//uc-locale-he_IL-11.5.0.1-5000.cop
Error: This package is already installed on this system.
[18/10/02_16:01:39] locale_install.sh: upgrade status is updated in /common/log/install/upgrade_status.xml file
[18/10/02_16:01:39] locale_install.sh: ERROR: Copstart script of /common/download//uc-locale-he_IL-11.5.0.1-5000.cop failed

Installation of uc-locale-he_IL-11.5.0.1-5000.cop.sgn failed

Copstart script of /common/download//uc-locale-he_IL-11.5.0.1-5000.cop failed


- Upgrade via CLi
- I stopped the Connection Conversation and Connection Mixer

So the last option was delete exist locale and install the new one,
its work and the locale successfully installed.

Thanks Chris!

Excellent, thanks for follow up.

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