Upgrade to 7.1.2- Pick up grp issue

[iptuser55]

We did a upgrade to 7.1.2 and today users  complained of call issues. It turns out the Visual and Audio setting in all the pick up groups was turned on ,when at 6.1.2 it was turned off- anyone else had this ?

thanks

[ro-mgi-cco]

Hi

I made un upgrade from 4.2.3 to 7.1.5 but i had no problem with the Pick up groups

I had a problem with the password of the end users but that was it

You can have a look in Service Parameters Configurations

Server:

Service :  Cisco Call Manager(Active)

Call Pickup Group Audio Alert Setting of Idle Station	x	Ring Once
Call Pickup Group Audio Alert Setting of Busy Station	x	Beep Only
BLF Pickup Audio Alert Setting of Idle Station	x	Disable
BLF Pickup Audio Alert Setting of Busy Station	x	Disable

Cheers

[iptuser55]

thanks, looked at them and they are as below. However would the upgrade overwrite anything at CUCM 6?

We did the following so the phone loads were kept

• Shut down TFTP
• Upgraded
• Switch Pub
• Copied back the Phone loads in Device Defaults into CUCM 7
• Activated TFTP again- so we have the old phones on 7
• Switched Sub`s/TFTP

[ro-mgi-cco]

The upgrade shoud keep all setting intact as far as i know

I never do un upgrade from 6 to 7 but from 4 to 7 all settings were saved via DMA and remains intact excluding the passwords of the ccm end users

Cheers