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Upon starting Cisco softphone (CIPC), it displays the error "Call control protocol for this device has changed. Click 'OK' to restart Cisco IP Communicator."

Oak Ridge
Level 1
Level 1

this happened everyday.

so what's the problem?

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Version??

Platform???

CUCM?? CME?? version???

HTH

java

if this helps, please rate

Verizon CIPC-8-6-5-0,  SIP, on Windows 7 platform.  It's registered with CUCM 9.1

Can you please perform the below workaround and see whether it resolve the issue or not?

-Allowed full control under the Registry key for the Cisco Ip Communicator on Windows 7,
explained this to the customer:
-Click Start
-Type 'regedit' on the search field
-Choose: HKEY_CURRENT_USER>SOFTWARE>Cisco Systems,Inc.>Right
click>Permissions>Full control checkbox enabled for all sessions
Br, Nadeem Please rate all useful post.