[Urgent] Cisco CallManager[STOPPED] Component is not running

[Suresh Subramanian]

we have CUCM version 8.6.2(20000)-2 in UCS and did a cluster reboot of 1pub+ 4sub. pub and 1 sub came up.

another 3 nodes were started but the CCM and CTI services were stopped. any

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CAR DB[STOPPED]  Commanded Out of Service

Cisco CAR Scheduler[STOPPED]  Commanded Out of Service

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STARTED]

Cisco CDR Repository Manager[STOPPED]  Commanded Out of Service

Cisco CTIManager[STOPPED]  Component is not running

Cisco CallManager[STOPPED]  Component is not running

Cisco CallManager Admin[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco Change Credential Application[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STOPPED]  Commanded Out of Service

Cisco Database Layer Monitor[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco IP Manager Assistant[STARTED]

Cisco IP Voice Media Streaming App[STARTED]

Cisco License Manager[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CallRecord Service[STOPPED]  Commanded Out of Service

Cisco Syslog Agent[STARTED]

Cisco Tftp[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco Trust Verification Service[STARTED]

Cisco User Data Services[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

SNMP Master Agent[STARTED]

SOAP - Diagnostic Portal Database Service[STARTING]

SOAP -Log Collection APIs[STARTING]

SOAP -Performance Monitoring APIs[STARTING]

SOAP -Real-Time Service APIs[STARTING]

System Application Agent[STARTED]

Cisco AXL Web Service[STOPPED]  Service Not Activated

Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated

Cisco CAR Web Service[STOPPED]  Service Not Activated

Cisco CTL Provider[STOPPED]  Service Not Activated

Cisco CallManager SNMP Service[STOPPED]  Service Not Activated

Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated

Cisco DHCP Monitor Service[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer[STOPPED]  Service Not Activated

Cisco Dialed Number Analyzer Server[STOPPED]  Service Not Activated

Cisco DirSync[STOPPED]  Service Not Activated

Cisco Extended Functions[STOPPED]  Service Not Activated

Cisco Extension Mobility[STOPPED]  Service Not Activated

Cisco Messaging Interface[STOPPED]  Service Not Activated

Cisco SOAP - CDRonDemand Service[STOPPED]  Service Not Activated

Cisco Serviceability Reporter[STOPPED]  Service Not Activated

Cisco TAPS Service[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated

Cisco WebDialer Web Service[STOPPED]  Service Not Activated

Platform SOAP Services[STOPPED]  Service Not Activated

Primary Node =false

can someone help us in this highy critical issue please?

[Aman Soi]

Hi Suresh,

Did u try restarting the services manually ?

Is this the first time u booted and problem came?

regds,

aman

[Suresh Subramanian]

Hi Aman, yes, we tried restarting the service manually but it gives us error saying "Invalid service list" and this is fist time we do the cluster reboot

[Chris Deren]

Do you have enough node licenses?

If so, you need to look at the logs, as everything else would just be a guess.

HTH,

Chris

[Suresh Subramanian]

yes, we do have enough node licences. I'm collecting, CCM, CTI traces and syslog and event logs.

could you please let me know what more should i look into if any?

[Chris Deren]

Start the server, wait until it stops and then look for the events in the logs and see what it complains about, there is no magic message here, you can search for "error", "exception", etc.

HTH,

Chris