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User not getting to voice mail box

is_mail123
Beginner
Beginner

a user is not grtting to voice mail ,he logins from the phone and he is redirected to main menu instead of voicemail box  ,he can store and get voice mail to he outlook   please provide me asolution to this

Thank you

4 REPLIES 4

cristobal.priego
Beginner
Beginner

what is the unity version ?

unity version 4.0(5)

the easiest way to troubleshoot this is to RDP into unity, then check the subscriber profile and make sure that the extension is indeed the same as the phone extension. if the user has multiple numbers, add an alternate extension. and then open Call Viewer, have the user press the messages button and check how the call is routed to Unity.

unity is playing the opening greeting because it doesn't recognize that extension as a valid subscriber extension

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Look at the call routing rules you have configured, you might be hitting one to get that behavior

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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