I have been trying to resolve the issue with one of our employee. She is unable to Login to her Jabber ever since her profile is created. I have checked the configurations and every thing checked out. However, when trying to login she received "incorrect username and password".
What I have noticed for the user who can't log in is that User Status is "ENABLED LOCAL USER"
Whilst for the user who can log in to Jabber is "ENABLED LDAP SYNCHRONIZED USER"
Could this be the reason why he is unable to get authentication?
Note: The user is active in Active Directory.
It does not matter whether the user is a LDAP synced or Local user for the jabber login.
Check below things
If the user who is trying to login does it appear on IMP or not ?
Compare the config of the working and non working user
Try to change the password of the user and then try logging in
Delete the Jabber cache file from the system and attemp login [Google for Jabber cache delete]
i have the same problem but the opposite
the LDAP synchronized users cant login but the local users can login any suggestions ???!!!