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MaryGrace
Beginner

User unable to log in to Jabber "Incorrect username and Password"

Hi Guys,

 

I have been trying to resolve the issue with one of our employee. She is unable to Login to her Jabber ever since her profile is created. I have checked the configurations and every thing checked out. However, when trying to login she received "incorrect username and password".

 

What I have noticed for the user who can't log in is that User Status is "ENABLED LOCAL USER"

 

Enabled Local User.PNG

 

 

Whilst for the user who can log in to Jabber is "ENABLED LDAP SYNCHRONIZED USER"

 

Enabled LDAP SYNC.PNG

 

Could this be the reason why he is unable to get authentication?

 

Note: The user is active in Active Directory.

 

Thank you.

 

4 REPLIES 4
Abhay Singh Reyal
Enthusiast

It does not matter whether the user is a LDAP synced or Local user for the jabber login.

Check below things 

####

If the user who is trying to login does it appear on IMP or not ?

Compare the config of the working and non working user 

Try to change the password of the user and then try logging in 

Delete the Jabber cache file from the system and attemp login [Google for Jabber cache delete]

 

HTH

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi @Abhay Singh Reyal thanks, I will try once the user comes online.

Mohammed al Baqari
VIP Advisor

Is this MRA deployment or Jabber on prem.

Look in C:\Users\.....\AppData\Local\Cisco\Unified
Communications\Jabber\CSF\Logs and see what the client is saiding when
failing authentication

Hi 
i have the same problem but the opposite 
the LDAP synchronized users cant login but the local users can login  any suggestions ???!!!


Thanks

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