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utils command on CUCM

yamaguchi4
Level 1
Level 1

Hi.

I have CUCM 9.1.  I needs to use "utils" command on CLI but it says Unrecognized command. How can I make the command available? Thank you.

1 Accepted Solution

Accepted Solutions

Hi,

You will have to upgrade IOS, or you can try fast track to see if it works.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/feature/phone_feature/phone_feature_support_guide.html

Once the new SIP phone model is configured using the fast-track configuration approach, the new phone model can be provisioned using the existing voice register pool configuration option as shown below:

voice register pool 1

type 7821

id mac D824.BD27.9EAC

 

voice register global

mode cme

load 7821 sipCisco IP Phone 7800 Series.10-1-1SR1-4.loads

 

Note: Use the "show voice register pool-type <new-phone-model>" or "show voice register pool-type all" command to display the properties of a new phone model.

CME1# sh voice register pool type 7821

 

FastTrack Phone Model : 7821

Pooltype(index) representing the phone model : 48

Reference pooltype to inherit the properties from : 6921

Number of lines supported : 2 (inherited from 6921)

Number of addon modules supported : 0 (inherited from 6921)

Default session transport : UDP (inherited from 6921)

Description(helpstring) : Cisco IP Phone 7821

Phone supports GSM : NO (inherited from 6921)

Phone supports Telnet acess : NO (inherited from 6921)

Phone supports firmware download from CME : YES (inherited from 6921)

Phone specific XML tags :

maxNumCalls12/maxNumCalls (inherited from 6921)

busyTrigger12/busyTrigger (inherited from 6921)

Phone family : RTL_PHONES

 

Pool ID IP Address Ln DN Number State

=== === ======== == == ======= ====== ===

6 D824.BD27.9EAC 9.44.29.44 1 6 4080$ REGISTERED

(Rate if it helps)

JB

View solution in original post

19 Replies 19

Jitender Bhandari
Cisco Employee
Cisco Employee

Hi,

You don't have to enable "utils" command, it is enabled by default.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/9_0_1/CUCM_BK_C3A58B83_00_cucm-cli-reference-guide-90/CUCM_BK_C3A58B83_00_cucm-cli-reference-guide-90_chapter_01001.html?bookSearch=true

attach the error that you are getting.

Also attach the output of "Show hardware" and "Show status"

(Rate if it helps)

JB

Hi. Thank you. Here it is. 


voice#show hardware
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 20-Jun-13 13:06 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)

dsmn-v001 uptime is 49 weeks, 3 days, 16 hours, 5 minutes
System returned to ROM by power-on
System restarted at 17:12:14 Dubai Sun Aug 7 2016
System image file is "flash0:c2900-universalk9-mz.SPA.152-4.M4.bin"
Last reload type: Normal Reload
Last reload reason: power-on

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO2921/K9 (revision 1.0) with 475136K/49152K bytes of memory.
Processor board ID FGL17321083
4 Gigabit Ethernet interfaces
2 terminal lines
12 Voice FXO interfaces
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
Cisco Unity Express 8.0.5 in slot/sub-slot 0/0
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
999936K bytes of ATA System CompactFlash 0 (Read/Write)


License Info:

License UDI:

-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 CISCO2921/K9

Technology Package License Information for Module:'c2900'

-----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc uck9 Permanent uck9
data None None None

Configuration register is 0x2102

voice#show status
^
% Invalid input detected at '^' marker.

voice#utils service ?
% Unrecognized command
voice#utils

Hi,

You are not using CUCM, you can not use "utils" command on IOS.

can you do "Show telephony" and post it here.

(Rate if it helps)

JB

Oh.. Thank you. Here is result.

voice#show telephony
CONFIG (Version=9.1)
=====================
Version 9.1
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address 10.73.224.189 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceno service directed-pickup
no auto-reg-ephone
load 7911 SCCP11.9-2-1S
load 7962 SCCP42.9-2-1S
max-ephones 75
max-dn 150
max-conferences 8 gain -6
dspfarm units 3
dspfarm transcode sessions 1
dspfarm 1 CFBDSP1
dspfarm 2
dspfarm 3
conference hardware
conference transfer-pattern
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
cnf-file location: flash:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh poppoya3.au
time-format 12
date-format dd-mm-yy
timezone 35 Arabian Standard Time
call-forward pattern .T
transfer-pattern .T
night-service code *6100
night-service day Sun 16:31 07:29
night-service day Mon 16:31 07:29
night-service day Tue 16:31 07:29
night-service day Wed 16:31 07:29
night-service day Thu 16:31 07:29
night-service day Fri 07:30 07:29
night-service day Sat 07:30 07:29
keepalive 30 auxiliary 30
timeout interdigit 3
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
web admin system name cisco password cisco
web admin customer name admin password admin
edit DN through Web: enabled.
edit TIME through web: enabled.
background save interval 10 minutes
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Sep 13 2015 13:41:11
transfer-system full-consult
transfer-digit-collect new-call
login timeout 60
multicast moh 239.1.1.1 port 16384
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Hi,

So you are using "Cisco Unified Communications Manager Express" is it says and below is command line reference guide for "Cisco Unified Communications Manager Express"

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr.html

what are you trying to achieve?

(Rate if it helps)

JB

I understand. Thank you. What I want to do is to install device pack by CLI. I downloaded it but does not know how to install.

Hi,

You cannot install device pack on CME. what are you trying to achieve?

JB

We want to add new phone. Model is 7821. I tried to register but I cannot see 7821 for type of ephone.

ephone 20
type xxxx  < No 7821..

Hi,

You will have to upgrade IOS, or you can try fast track to see if it works.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/feature/phone_feature/phone_feature_support_guide.html

Once the new SIP phone model is configured using the fast-track configuration approach, the new phone model can be provisioned using the existing voice register pool configuration option as shown below:

voice register pool 1

type 7821

id mac D824.BD27.9EAC

 

voice register global

mode cme

load 7821 sipCisco IP Phone 7800 Series.10-1-1SR1-4.loads

 

Note: Use the "show voice register pool-type <new-phone-model>" or "show voice register pool-type all" command to display the properties of a new phone model.

CME1# sh voice register pool type 7821

 

FastTrack Phone Model : 7821

Pooltype(index) representing the phone model : 48

Reference pooltype to inherit the properties from : 6921

Number of lines supported : 2 (inherited from 6921)

Number of addon modules supported : 0 (inherited from 6921)

Default session transport : UDP (inherited from 6921)

Description(helpstring) : Cisco IP Phone 7821

Phone supports GSM : NO (inherited from 6921)

Phone supports Telnet acess : NO (inherited from 6921)

Phone supports firmware download from CME : YES (inherited from 6921)

Phone specific XML tags :

maxNumCalls12/maxNumCalls (inherited from 6921)

busyTrigger12/busyTrigger (inherited from 6921)

Phone family : RTL_PHONES

 

Pool ID IP Address Ln DN Number State

=== === ======== == == ======= ====== ===

6 D824.BD27.9EAC 9.44.29.44 1 6 4080$ REGISTERED

(Rate if it helps)

JB

Hi

Looks like you would not be able to use FAST Track as it was introduced in CME 10.X 

https://supportforums.cisco.com/document/12210701/fast-track-support-sip-phones

You will have to upgrade IOS.see below for help

https://supportforums.cisco.com/document/98421/how-upgrade-or-downgrade-ios-isr-or-similar-router

(Rate if it helps)

JB

OK. I do first it and check.

Hi,

Whichever CME version you choose make sure you are aware of memory\platform requirement for it.

Supported Platforms and Memory Specifications: SIP IP Phones*

Cisco Platform

Maximum Total IP Phones1

Maximum SIP IP Phones

Maximum Total Virtual Ports (dns)

RecommendedDRAM

Recommended Flash Memory

Cisco 881V

5

5

 —

1 GB

256

Cisco IAD 2430

not supported

not supported

not supported

not supported

not supported

Cisco 1861E

not supported

not supported

not supported

not supported

not supported

Cisco 2801

not supported

not supported

not supported

not supported

not supported

Cisco 2811

not supported

not supported

not supported

not supported

not supported

Cisco 2821

not supported

not supported

not supported

not supported

not supported

Cisco 2851

not supported

not supported

not supported

not supported

not supported

Cisco 2901

35

35

200

1 GB

256

Cisco 2911

50

50

300

1 GB

256

Cisco 2921

100

100

400

1 GB

256

Cisco 2951

150

150

500

1 GB

256

Cisco 3825

not supported

not supported

not supported

not supported

not supported

Cisco 3845

not supported

not supported

not supported

not supported

not supported

Cisco 3925

250

250

600

1 GB

256

Cisco 3925E

400

400

1100

1 GB

256

Cisco 3945

350

350

900

1 GB

256

Cisco 3945E

450

450

1200

1 GB

256

Cisco ISR 4321

50

50

200

4 GB

4 GB

Cisco ISR 4331

100

100

400

4 GB

4 GB

Cisco ISR 4351

250

250

600

4 GB

4 GB

Cisco ISR 4431

350

350

900

4 GB

8 GB

Cisco ISR 4451

450

450

1200

4 GB

8 GB

* These memory recommendations and maximum numbers of IP phones are for common Cisco Unified CME configurations only. Systems with large numbers of phones and complex configurations may not work on all platforms and can require additional memory or a higher performance platform.

http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-express/products-device-support-tables-list.html

(Rate if it helps)

JB

OK. Thanks. Let me upgrade and see what happen on phone type. Then I update you.

Hi,

Have you got this working?

JB