11-17-2008 12:02 PM - edited 03-15-2019 02:36 PM
Is there a way to get an analog phone to be able to * + extension to go direct to voicemail or any way to do this? Is there a custom feature code we can set up to make this happen?
Thanks
11-17-2008 12:50 PM
1. Create CTI Route Point with extention "*XXXX"; assuming 4 digit extension. Set this extension to CFA to voicemail pilot.
2. Create a Voicemail Profile with a Voicemail Box Mask of "XXXX". Assign the profile to the *XXXX extension.
11-18-2008 04:59 AM
I already have that and that works great for the IP Phones but the analog phones that are connected to VG224's are not working. I enabled feature codes on the VG and the prefix is * , so I think trying to do * + ext for direct to voicemail is having problems because of the * prefix for the supplementary services.
11-18-2008 06:17 AM
Hi William,
You are most correct that the overlap of using * as your prefix for supplementary services is probably causing this issue. Can you try # for one or the other instead;
Configuring SCCP Controlled Analog (FXS) Ports with Supplementary Features in Cisco IOS Gateways
http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.html#wp1101486
Hope this helps!
Rob
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: