Video between two cisco ip phones 9971 is not working.

[Jamil Hussain]

Hi

I have two Cisco Video Phones model 9951 and 9971 and using cucm  version: 7.1.3.21900-4.

i tried to configure two phones to have video call but i was not able to achieve it.

Below are the steps that i performed.

Step # 1 . I enabled Cisco Camera from system >>> Enterprise phone configuration>>>cisco camera = enabled

Step # 2.Under Device Configuration of 9951 and 9971>>>Back USB Port = Enabled becaues 9971 and 9951 has connected to back usb port.

Still no success.

How i can make video possible between two cisco video phones

waiting for a favourable reply

Regards

[tomarino]

If I am not mistaken, you will need UCM7.1(5) to ensure that all video capabilities of the 99xx are fully functioning.

Tony

[Rajesh Revuru]

Can you check to see if you can preview the video? Also what firmware versions are your phones running

Sent from Cisco Technical Support iPhone App

[Jamil Hussain]

Hi Rajesh,

There is no preview of video and the active Load is sip9971.9-0-3.loads.

Thanks

[Marcel Ammann]

Hello,

we had the same problem last week too. If your IP Phone's connected via PoE - try to use the power adapter (Power Cube 4).

Sometimes the output power of the PoE Switch is not enough.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971ins.html#wp1038672

Please rate helpful posts.

Regards,

Marcel Ammann