Showing results for 
Search instead for 
Did you mean: 

Cisco Community Designated VIP Class of 2020


VMO 8.6.4 and Outlook 2007 Issue

Have a customer that recently upgraded Unity to Unity Connection 8.6

The customer also uses Windows 7 Professional 32-bit with Outlook 2007 and Exchange 2010.

When they go to create a new email by clicking on New is the task bar, the window that pops up should have tabs for Message, Insert, ...

More often than not since the upgrade, the Message Tab, that has the Viewmail Icon at the end of it, is missing.  What is troublesome is that without the Message tab, the user can not change fonts, underline and all the rest of the formatting things.

It is very random in that it is not every time, but once it happens it tends to continue.  Exiting Outlook and restarting it sometimes fixes things, but never for good.

We have looked into the system error logs and do not find any logged messages that would give me a key to what is going on.

I do not see anything in the bug tool that looks like this. 

Any thoughts before I open a TAC case/

Everyone's tags (4)
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here