voice activation on UCUM 8.6 or 9.0

[bobsloan]

We are running CUCm 8.0 now and in about 3-4 weeks we are going to upgrade to 8.6. We currently have customers call in and press one on their phones to go to the Customer Service department. I would like to have them be able to have the choice of pressing one or saying one go to the Customer Service department.  Is that feature available in 8.6 or 9.0?  We are run Unity 8.0 and CCX 8.0. We ill be upgrading all of them at the same time.  If you could send me a link where I can read about this it would be greatly appreciated. I have not been able to find any thing searching Google.

Thanks

Bob

[ronpatel]

Hi

I believe you can integrate Cisco UCCX and Third party Voice application Nuance Recognizer for this purpose.

Regards

Ronak Patel

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[bobsloan]

Thank you, Ronak!

[Chris Deren]

Unity Connection can provide speech recognition on call handlers in current releases.

HTH,

Chris