Voice Gateway incoming calls issue

[Camélia]

Hello community;

I have an issue with a VG-3745 where there is two analog lines configured on two different ports ,2/0/0 and 2/0/1.

The problem is that when i dial one particular line number, both of these two ports lights while the call blocks.

I don't know what is the problem, if any one can help, i would appreciate. 

I need also the command of the VG which will allow me to see witch line is used the during the call.

Best regards.

[Zekeria Sammantar]

show isdn active

show call active voice compact | brief

show voice call status

Also check this troubleshooting document.

[Camélia]

Hello Zekeria;

Thanks a lot for the commands, any idea about the problem above.

Regards.

[Zekeria Sammantar]

please post the output for the above commands to check the issue.

[Camélia]

show voice call status:

CallID         CID  ccVdb                         Port    DSP/Ch  Called #      Codec         Dial-peers
0x2E7      13A2 0x64D3D128         1/0/2       1/1        4312         g711ulaw        152/161
0x2E8      13A2 0x64D51E98         2/1/0       1/1       *4312        g711ulaw        161/152
1 active call found

show call active voice compact :

 <callID>  A/O FAX T<sec> Codec       type  Peer Address       IP R<ip>:<udp>
Total call-legs: 2
       743 ANS     T184919 g711ulaw    TELE  P
       744 ORG     T184919 g711ulaw    TELE  P4312

[Zekeria Sammantar]

Hi Camelia,

This looks like a loop issue;

0x2E7      13A2 0x64D3D128         1/0/2       1/1        4312         g711ulaw        152/161
0x2E8      13A2 0x64D51E98         2/1/0       1/1       *4312        g711ulaw        161/152

As you see the call is coming from dial-peer 152 going to 161 and then reversing back to 161 then to 152.

Please post GW config.

[Camélia]

Hi Zekeria;

Sorry for the delay, here below a part of GW config, don't hesitate to ask me about anymore config:

voice-port 2/1/0
supervisory disconect dualtone mid-call
supervisory custom-cptone 
input gain 6
output attenuation -4
cptone FR
timeouts initial 0
timeouts interdigits 4
timeouts call-disconnect 0
timeouts ringing 5
timeouts wait-release 5
connection plar opx 1000
impedance complex2
description chef 
caller-id enable
!

dial-peer voice 121 voip
translation-profile incoming chef
answer-adress 1000
!

dial-peer voice 161 pots 
destination-pattern 10T
port 2/0/1
!

[Dennis Mink]

where is you dial-peer 152 in the config?  can you do ALL voice related config and add to post.  cheers

[Camélia]

Hello;

Here below the config of dial-peer 152:

voice-port 2/1/0
supervisory disconect dualtone mid-call
supervisory custom-cptone 
input gain 6
output attenuation -4
cptone FR
timeouts initial 0
timeouts interdigits 4
timeouts call-disconnect 0
timeouts ringing 5
timeouts wait-release 5
connection plar opx 1000
impedance complex2
description chef 
caller-id enable
!

dial-peer voice 121 voip
translation-profile incoming chef
answer-adress 1000
!

dial-peer voice 161 pots 
destination-pattern 10T
port 2/0/1
!
.
.
.
.
voice-port 1/0/2
supervisory disconect dualtone mid-call
supervisory custom-cptone 
input gain 6
output attenuation -4
cptone FR
timeouts initial 0
timeouts interdigits 4
timeouts call-disconnect 0
timeouts ringing 5
timeouts wait-release 5
connection plar opx 2000
impedance complex2
description Dep 
caller-id enable
!

dial-peer voice 112 voip
translation-profile incoming Dep
answer-adress 2000
!

dial-peer voice 152 pots 
destination-pattern 46T
port 1/0/2
!

[Zekeria Sammantar]

Hi Camelia,

'm confused about your setup, can you explain whats connected to both analog lines and provide the number of calling from? 

As I understand

A.) Calls incoming from Voice-Port 1/0/2 

B.) Voice Port has plar opx to 2000

C.) looks for a incoming(Leg-1) dial-peer but with no match it resorted to matching dial-peer 152 as a last resort because of the port 1/0/2

* Answer-Address will not be matched because the calling number is not 2000, try changing to incoming-called number to match all calls coming from voice-port 1/0/2

D.) The called number(2000) is changed to 4321, how?

F.) The call is forwarded to voice-port 2/0/1 via dial-peer 161, but the destination-pattern is 10T,and the call is forwarded using called-number 4312

I dont know what going on, are you leaving some configuration out from your dial-peer.

To resolve this issue, post all configuration and the below debugs.

Debug voice ccapi inout

debug voice translation-rule 

Kindly rate.

[Camélia]

Hello Zekeria;

Here below another explanation of the issue:

- there are two analog lines (comming from the PSTN) witch are pluged in two voice ports: 2/1/0 and 1/0/2

- when we call on the first line, both two ports switch on with green light, and even if we cut the call,  ports stay switched on green in the back of the VG.

- forgive me i did a mistake on my post, it is not 4312 it is 2000.

- Dial peer 161 is configured for 1000, and 152 for 2000

- please note that, there is an intercom line configured between 1000 and 2000.

thanks for your interest, and don't hesitate for any further questions

Regards.

[Camélia]

about the commands, here below the outputs:
 
Debug voice translation-rule : this command wasn't accepted

Debug voice ccapi inout : 

                   > voice ccapi inout debugging is on

[Zekeria Sammantar]

Use:

debug voice translation

 debug voip dialpeer inout

[Camélia]

ok ,it's done, but it gives no other output than "debugging is on " for both commands

[arshadvp2526]

Hi Camelia,
I think you have missed to enter terminal monitor command there..I know this is a too late reply..coooooll