04-15-2013 08:04 AM - edited 03-16-2019 04:48 PM
I am trying to ring a Hunt-group and after a set period of time route the call to a dial-peer which rings an auto attendant.
The call rings the meembers of the hunt group and then disconnects. The call will not forward to the AA.
If i change the connection plar to be the AA then the call rings into the AA no problem.
Here is the config:
voice-port 0/0/0
connection plar 1095
description Analog 123-456-7890
caller-id enable
voice hunt-group 100 parallel
final 8888
list 1000,1001,1002,1003,1011
timeout 5
pilot 1095
dial-peer voice 8888 voip
destination-pattern 8888
session protocol sipv2
session target ipv4:10.0.0.252
dtmf-relay rtp-nte
codec g711ulaw
ephone-dn 3 dual-line
number 1001
label Basement - 1001
description 123-456-7890
name Basement
call-forward busy 51001
call-forward noan 51001 timeout 14
huntstop channel
!
!
ephone-dn 4 dual-line
number 1000
label LivingRm - 1000
description 123-456-7890
name LivingRm
call-forward busy 51000
call-forward noan 51000 timeout 14
huntstop channel
!
!
ephone-dn 5 dual-line
number 1002
label Kitchen - 1002
description 123-456-7890
name Kitchen
call-forward busy 51002
call-forward noan 51002 timeout 14
huntstop channel
!
!
ephone-dn 6 dual-line
number 1003
label Laundry - 1003
description 123-456-7890
name Laundry
call-forward busy 51003
call-forward noan 51003 timeout 14
huntstop channel
!
!
ephone-dn 7 dual-line
number 1004
label Bedroom - 1004
description 123-456-7890
name Bedroom
call-forward busy 51004
call-forward noan 51004 timeout 12
huntstop channel
!
!
ephone-dn 10 dual-line
number 1010
label KeithSoft - 1010
name Keith
call-forward busy 51010
call-forward noan 51010 timeout 14
huntstop channel
!
!
ephone-dn 11 dual-line
number 1011
label keithfromoffice
name keith
call-forward busy 51011
call-forward noan 51011 timeout 14
huntstop channel
04-15-2013 09:33 AM
Hello
yes you are true , the 8888 is AA . your configuration is ok , please try the below
Router(config-dial-peer)#service aa ! -- Enables AA service on dial-peer
Router(config-dial-peer)#incoming called-number 8888
Thank you
please rate if this will help
04-15-2013 09:45 AM
The follwoing change had no effect.
dial-peer voice 8888 voip
service aa
destination-pattern 8888
session protocol sipv2
session target ipv4:10.0.0.252
incoming called-number 8888
dtmf-relay rtp-nte
codec g711ulaw
Thanks
Keith
04-15-2013 09:52 AM
Hello
Can you tell me please Voice mail number & telephony-service configuration?. Please tell me if you change final 8888 with final (number of voice maill , will it work or not). This will help me to find the problem location , but please test final number is voice mail ( i need to know , if the call will transfer to voice mail or not).
Thank you
please rate if this will help
04-15-2013 09:59 AM
The voicemail pilot is 8888. If I change the voice-port plar to 8888 it rings right into voicemail no problem.
I can tell you the voicemail we are talking about is not CUE. I have a sip trunk setup between CME and another voicemail unit.
Hope this helps.
04-15-2013 10:07 AM
Keith,
Given the info provided, I would use debug ccsip mess and test:
1. A known good call. Which is where you plar out to the VM system directly
2. Your trouble call, where you hunt to the VM system last
If I want to hit AA on CUE then a config similar to your original will work fine. Though, I haven't tested with PLAR and don't plan on it.
If you want, you could also debug voip dialp to ensure that the dial-peers are selected in a predictable manner. We can't know this because we haven't seen the config.
So, debug and take a look. SIP is pretty easy to debug. You can post back too, if you want.
-Bill (@ucguerrilla)
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04-15-2013 10:54 AM
Attached are the debugs.
William,
You mentioned that you would not do a PLAR. If not what would you use?
My main purpose is to ring 4 or 5 extensions and if the call does not get answered then go to the AA to be answered.
After a review it looks like when the call is ringing the hunt-group and then is done it is putting the calling number into the called field which i think is my issue? Then it is trying to go thru dial-peer voice 999970 pots.
dial-peer voice 999970 pots
description Local PSTN Service
translation-profile outgoing Outbound_CLID
destination-pattern [2-9]......
fax rate disable
port 0/0/0
forward-digits 7
04-15-2013 12:12 PM
Keith,
The logs show that the gateway doesnt attempt to send the call to the auto attendant. The dial-peer for 8888 is not matched after the calls in the hunt group dint answer the call..
Can you do this test..Call the pilot number from any other phone on your CCME..Does the call go to the auto attendant..
Can you send a debug voip ccapi inout...
Another test to do is this: Change your final number to another extension..Does this work also?
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
04-15-2013 12:28 PM
04-15-2013 12:34 PM
Can you please dial 1095 from an internal phone and send me debug voip ccapi inout
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"
04-15-2013 12:43 PM
04-15-2013 01:14 PM
Keith,
So this does not work with internal number too..Whether you dial 1095 from internal or external the call doesnt forward to 1095...I noticed that the call was disconnectd after 5sec..Can you increase the timer to 10sec and test again..
The caling number doesnt become the called number..1011 is part of the hunt group thats why it is called...though it is the calling number
Can you also change the final number to another etxension and test again
Please rate all useful posts
"opportunity is a haughty goddess who waste no time with those who are unprepared"
04-16-2013 05:40 AM
I made extension 1011 as the final point.
Here is the config for the hunt-group
voice hunt-group 100 parallel
final 1011
list 1000,1001,1002,1003
timeout 10
pilot 1095
When i call the main number it rings for the 10 seconds and then disconnects.
The debug is attached.
04-17-2013 07:08 AM
04-15-2013 12:35 PM
Keith,
Sorry for the confusion. What I meant was that I wasn't going to mock the plar piece up in my lab. I had mocked up the other components to verify behavior.
-Bill
Please remember to rate helpful responses and identify
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