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Replies
Beginner

voice hunt-group issue on a 2911.

I am trying to ring a Hunt-group and after a set period of time route the call to a dial-peer which rings an auto attendant.

The call rings the meembers of the hunt group and then disconnects.  The call will not forward to the AA.

If i change the connection plar to be the AA then the call rings into the AA no problem.

Here is the config:

voice-port 0/0/0

connection plar 1095

description Analog 123-456-7890

caller-id enable

voice hunt-group 100 parallel

final 8888

list 1000,1001,1002,1003,1011

timeout 5

pilot 1095

dial-peer voice 8888 voip

destination-pattern 8888

session protocol sipv2

session target ipv4:10.0.0.252

dtmf-relay rtp-nte

codec g711ulaw

ephone-dn  3  dual-line

number 1001

label Basement - 1001

description 123-456-7890

name Basement

call-forward busy 51001

call-forward noan 51001 timeout 14

huntstop channel

!

!

ephone-dn  4  dual-line

number 1000

label LivingRm - 1000

description 123-456-7890

name LivingRm

call-forward busy 51000

call-forward noan 51000 timeout 14

huntstop channel

!

!

ephone-dn  5  dual-line

number 1002

label Kitchen - 1002

description 123-456-7890

name Kitchen

call-forward busy 51002

call-forward noan 51002 timeout 14

huntstop channel

!

!

ephone-dn  6  dual-line

number 1003

label Laundry - 1003

description 123-456-7890

name Laundry

call-forward busy 51003

call-forward noan 51003 timeout 14

huntstop channel

!

!

ephone-dn  7  dual-line

number 1004

label Bedroom - 1004

description 123-456-7890

name Bedroom

call-forward busy 51004

call-forward noan 51004 timeout 12

huntstop channel

!

!

ephone-dn  10  dual-line

number 1010

label KeithSoft - 1010

name Keith

call-forward busy 51010

call-forward noan 51010 timeout 14

huntstop channel

!

!

ephone-dn  11  dual-line

number 1011

label keithfromoffice

name keith

call-forward busy 51011

call-forward noan 51011 timeout 14

huntstop channel

18 REPLIES 18
Engager

voice hunt-group issue on a 2911.

Hello

yes you are true , the 8888 is AA . your configuration is ok , please try the below

Router(config-dial-peer)#service aa     ! -- Enables AA service on dial-peer

Router(config-dial-peer)#incoming called-number 8888

Thank you

please rate if this will help

Beginner

voice hunt-group issue on a 2911.

The follwoing change had no effect.

dial-peer voice 8888 voip

service aa

destination-pattern 8888

session protocol sipv2

session target ipv4:10.0.0.252

incoming called-number 8888

dtmf-relay rtp-nte

codec g711ulaw

Thanks

Keith

Engager

voice hunt-group issue on a 2911.

Hello

Can you tell me please Voice mail number & telephony-service configuration?. Please tell me if you change final 8888 with final (number of voice maill , will it work or not). This will help me to find the problem location , but please test final number is voice mail ( i need to know , if the call will transfer to voice mail or not).

Thank you

please rate if this will help

Beginner

voice hunt-group issue on a 2911.

The voicemail pilot is 8888.  If I change the voice-port plar to 8888 it rings right into voicemail no problem. 

I can tell you the voicemail we are talking about is not CUE.  I have a sip trunk setup between CME and another voicemail unit. 

Hope this helps.

Advisor

voice hunt-group issue on a 2911.

Keith,

Given the info provided, I would use debug ccsip mess and test:

1. A known good call. Which is where you plar out to the VM system directly

2. Your trouble call, where you hunt to the VM system last

If I want to hit AA on CUE then a config similar to your original will work fine. Though, I haven't tested with PLAR and don't plan on it.

If you want, you could also debug voip dialp to ensure that the dial-peers are selected in a predictable manner. We can't know this because we haven't seen the config.

So, debug and take a look. SIP is pretty easy to debug. You can post back too, if you want.

-Bill (@ucguerrilla)

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Beginner

Re: voice hunt-group issue on a 2911.

Attached are the debugs.

William,

You mentioned that you would not do a PLAR.  If not what would you use? 

My main purpose is to ring 4 or 5 extensions and if the call does not get answered then go to the AA to be answered.

After a review it looks like when the call is ringing the hunt-group and then is done it is putting the calling number into the called field which i think is my issue?  Then it is trying to go thru dial-peer voice 999970 pots.

dial-peer voice 999970 pots

description Local PSTN Service

translation-profile outgoing Outbound_CLID

destination-pattern [2-9]......

fax rate disable

port 0/0/0

forward-digits 7

VIP Mentor

voice hunt-group issue on a 2911.

Keith,

The logs show that the gateway doesnt attempt to send the call to the auto attendant. The dial-peer for 8888 is not matched after the calls in the hunt group dint answer the call..

Can you do this test..Call the pilot number from any other phone on your CCME..Does the call go to the auto attendant..

Can you send a debug voip ccapi inout...

Another test to do is this: Change your final number to another extension..Does this work also?

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Beginner

Re: voice hunt-group issue on a 2911.

If i call from a cisco ephone to the 8888 pilot i get the AA no problem.

Here is the debug.

VIP Mentor

voice hunt-group issue on a 2911.

Can you please dial 1095 from an internal phone and send me debug voip ccapi inout

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
Highlighted
Beginner

Re: voice hunt-group issue on a 2911.

Looks like the calling number 1011 becomes the called number.

Here you go.

VIP Mentor

voice hunt-group issue on a 2911.

Keith,

So this does not work with internal number too..Whether you dial 1095 from internal or external the call doesnt forward to 1095...I noticed that the call was disconnectd after 5sec..Can you increase the timer to 10sec and test again..

The caling number doesnt become the called number..1011 is part of the hunt group thats why it is called...though it is the calling number

Can you also change the final number to another etxension and test again

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
Beginner

Re: voice hunt-group issue on a 2911.

I made extension 1011 as the final point.

Here is the config for the hunt-group

voice hunt-group 100 parallel

final 1011

list 1000,1001,1002,1003

timeout 10

pilot 1095

When i call the main number it rings for the 10 seconds and then disconnects.

The debug is attached.

Beginner

Re: voice hunt-group issue on a 2911.

Advisor

voice hunt-group issue on a 2911.

Keith,

Sorry for the confusion. What I meant was that I wasn't going to mock the plar piece up in my lab. I had mocked up the other components to verify behavior.

-Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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