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%VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC

Wil78
Level 1
Level 1

I am having this problem for several days and the reality is that I can not do, there is not much information on the network and sorry my support for this team culminated at the end of last year. Could you please help me?

000167: Feb 6 14:07:12: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1593 GUID=F894A529A55511ED864386A862CED518
000168: Feb 6 14:08:08: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1601 GUID=19CA4E00A55611ED865086A862CED518
000169: Feb 6 14:11:09: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1625 GUID=85A85434A55611ED866D86A862CED518
000170: Feb 6 14:17:16: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1675 GUID=60317006A55711ED86A486A862CED518
000171: Feb 6 14:23:16: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1725 GUID=37205C02A55811ED86EA86A862CED518
000172: Feb 6 14:31:13: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1790 GUID=52FB541EA55911ED873086A862CED518
000173: Feb 6 14:37:50: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1846 GUID=3FC1C9C8A55A11ED876D86A862CED518
000174: Feb 6 14:45:39: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1908 GUID=573D56F4A55B11ED87BF86A862CED518
000175: Feb 6 14:54:38: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 1984 GUID=98C1CE9EA55C11ED881B86A862CED518
000176: Feb 6 14:59:37: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2025 GUID=4AC95BA8A55D11ED884986A862CED518
000177: Feb 6 15:00:20: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2032 GUID=64AF1DC3A55D11ED885586A862CED518
000178: Feb 6 15:01:38: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2043 GUID=932974C7A55D11ED886586A862CED518
000179: Feb 6 15:02:06: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2050 GUID=A3A572F9A55D11ED887186A862CED518
000180: Feb 6 15:28:22: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2263 GUID=4F34CB35A56111ED896986A862CED518
000181: Feb 6 15:29:24: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2272 GUID=740282E4A56111ED897786A862CED518
000182: Feb 6 15:47:10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:6, changed state to up
000183: Feb 6 16:51:32: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:7, changed state to up
000184: Feb 6 16:53:20: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2946 GUID=2D85C551A56D11ED8C3086A862CED518
000185: Feb 6 16:57:38: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 2982 GUID=C733CD34A56D11ED8C5D86A862CED518
000186: Feb 6 17:05:30: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3046 GUID=E0C14CBEA56E11ED8CA286A862CED518
000187: Feb 6 17:08:03: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3068 GUID=3BCB6CFEA56F11ED8CBD86A862CED518
000188: Feb 6 17:25:04: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3206 GUID=9C832683A57111ED8D5886A862CED518
000189: Feb 6 17:36:43: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:10, changed state to up
000190: Feb 6 17:38:40: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3318 GUID=83145D35A57311ED8DD586A862CED518
000191: Feb 6 17:43:43: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:11, changed state to up
000192: Feb 6 17:53:05: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3439 GUID=86BF49F9A57511ED8E6186A862CED518
000193: Feb 6 17:56:21: %VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Digit collect failed): IEC=1.1.179.11.28.1 on callID 3467 GUID=FB761738A57511ED8E8C86A862CED518

ar-rfsi-vip3#show voice iec description 1.1.179.11.28.1
IEC Version: 1
Entity: 1 (Gateway)
Category: 179 (External communication Error)
Subsystem: 11 (C SCRIPTS)
Error: 28 (Digit collect failed)
Diagnostic Code: 1

1 Reply 1

bichacko
Cisco Employee
Cisco Employee

Can you share the running configuration and the output of the debugs:

# debug voice ccapi inout

# deb isdn q931