voice mail auto forwarded to general greeting

[GHARIP MOHAMED MARZOK]

i have CUC Ver. 8.6  and when i forward user to his voicemail i hear system general greeting not user voicemail ,

any one have idea about this problem please help .

[Ayodeji Okanlawon]

what happens when you press the message button on the user phone, do you hear the user greeting?

[Jaime Valencia]

Are you sending the digits CUC is expecting??

Also check the direct or forwarding call rules, someone might have changed something there.

HTH

java

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[Carlo Poggiarelli]

Hi.

Make also sure that user has been imported in cuc db with his right extension.

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[Chris Deren]

In addition to all great posts above check the following:

• VM Profile Mask to ensure sufficient digits are masked
• Ensure "use external phone number mask" is not checked on either a Hunt Pilot pointing to UCON if using SCCP integration or Route Pattern if using SIP.
• If using SIP ensure "outbound diversion header" is set

HTH,

Chris