Voice Mail Box Mask and MWI Relation

[Abdul Jaseem]

Hi Experts,

I have a scenario where MWI got some issues.

Call Manager

IP Phone DN: 2468 (4 Digit Extension)

Voice Mail Box Mask: +18059182XXX

Unity Connection:

User Extension: +18059182468

If there is a voicemail, the MWI is not turning ON. I have configured MWI Manually for 2468 (4 Digit Extension in Unity Connection) and the MWI started working.

.:: Is there any way to turn on MWI without adding the 4 digit extension manually in the case of Voice Mail Box Mask based deployments?

.:: How can we add MWI automatically for Alternate extensions? (if we add an alternate extension, MWI should automatically added)

.:: What is the commended design if we configure Voice Mail Box Mask in the Call Manager Voice Mail Profile?

Thanks in advance,

[Manish Gogna]

Hi Abdul,

You can set up SIP trunk integration between CUCM and Unity Connection as per the following guide if you do not want to set up MWI extensions manually

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/integration/guide/cucm_sip/cucintcucmsip/cucintcucmsip060.html

HTH

Manish