Voice mail not picking up when voice mail button is pushed on IP Phone

acontreras1111 · ‎12-12-2017

I am using CUCM 10.5.2

I am having an issue where a user pushes the button for voice mail but it just rings with out an answer.

The voicemail pilot is DN 1008. All the info looks correct. What are some trouble shooting steps I can take?

Jaime Valencia · ‎12-12-2017

If you dial the VM pilot directly, does it work?

Just one phone? all phones?

Is the VM profile properly configured?

HTH

java

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