Voice mail pilot number in CME/CUE getting busy signal

[owaisqadri]

Hi all,

I am facing problem in CME/CUE vocie mail pilot number when pressing the mesage button on  ip phone or when i dial the pilot number of vocie mail it giving busy signal. please advice for the same. it seemd licences issue or some thing else lic details are mentioned below.

GWSARICUE002# sh license all
License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 55 /55
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
        License Count: 600 / 0
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  0 minute   0 second
        License Count: 60 / 0
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  0 minute   0 second
        License Count: 60 / 0
        License Priority: Low

[paolo bevilacqua]

If you have configured more mailbox than licenses, voicemail will stop working. You can see that with show voicemail mailbox.

Either reduce mailboxes, or add licenses.

[owaisqadri]

Dear paolo,

Please  find  the show vociemail mailboxes details. usagae was 55/55. please advice

VGWSARICUE002# show voicemail mailboxes

OWNER               MSGS NEW SAVE DEL BCST FUTR FAX MSGTIME   MBXSIZE  USED

"AMSY"              5    5   0    0   0    0    0   967       3927     25 %

"AESM"              0    0   0    0   0    0    0   0         3927     0 %

"AAGM"              0    0   0    0   0    0    0   0         3927     0 %

"ZAG"               1    1   0    0   0    0    0   241       3927     6 %

"TUAJ"              3    3   0    0   0    0    0   482       3927     12 %

"AHHH"              0    0   0    0   0    0    0   0         3927     0 %

"MOFF"              7    7   0    0   0    0    0   1003      3927     26 %

"PAAM"              0    0   0    0   0    0    0   0         3927     0 %

"HAZE"              2    2   0    0   0    0    0   6         3927     1 %

"WABD"              1    1   0    0   0    0    0   241       3927     6 %

"GAEL"              12   12  0    0   0    0    0   2406      3927     61 %

"HTHA"              0    0   0    0   0    0    0   8         3927     1 %

"MGHZ"              0    0   0    0   0    0    0   0         3927     0 %

"KGE"               0    0   0    0   0    0    0   0         3927     0 %

"HR"                3    3   0    0   0    0    0   487       3927     12 %

"AYHA"              11   11  0    0   0    0    0   2641      3927     67 %

"KDAA"              1    1   0    0   0    0    0   241       3927     6 %

"SZMJ"              0    0   0    0   0    0    0   0         3927     0 %

"HOSD"              6    6   0    0   0    0    0   273       3927     7 %

"SYAX"              1    1   0    0   0    0    0   6         3927     1 %

"HMRE"              21   21  0    0   0    0    0   3859      3927     98 %

"AFUA"              1    1   0    0   0    0    0   241       3927     6 %

"MALL"              0    0   0    0   0    0    0   0         3927     0 %

"MEDH"              0    0   0    0   0    0    0   0         3927     0 %

"AAKH"              0    0   0    0   0    0    0   0        3927     0 %

"HMSF"              0    0   0    0   0    0    0   0         3927     0 %

"MFAE"              0    0   0    0   0    0    0   0         3927     0 %

"SADK"              0    0   0    0   0    0    0   0         3927     0 %

"WLMA"              0    0   0    0   0    0    0   0         3927     0 %

"TAQS"              0    0   0    0   0    0    0   0         3927     0 %

"ASAI"              2    1   1    0   0    0    0   481       3927     12 %

"KMMT"              0    0   0    0   0    0    0   0         3927     0 %

"HDAT"              0    0   0    0   0    0    0   0         3927     0 %

"KKAV"              2    2   0    0   0    0    0   270       3927     7 %

"WMAN"              0    0   0    0   0    0    0   0        3927     0 %

"MANR"              0    0   0    0   0    0    0   0         3927     0 %

VGWSARICUE002#

[owaisqadri]

Dear David Hailey,

Can you help me in this regard...

[Steven Holl]

It would be prudent to first grab output of 'debug ccsip mess' and 'debug voip ccapi inout' off CME during a failure, to see who is disconnecting and why.  It may not be a license issue.

[owaisqadri]

Thanks Steven Holl for the inputs i will capture all the required debug & will sahre with you asap.

b ut i have alreday capture some ccsip message debug please have a look .

voice mail pilot number is 998.

May  7 10:43:01.531: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:998@10.45.143.253:5060 SIP/2.0
Via: SIP/2.0/UDP 10.45.143.254:5060;branch=z9hG4bK520210F4
From: "Ahmed Shakir" <337>;tag=A6750C98-5FF
To: <998>;tag=ds9af6c06
Date: Sat, 07 May 2011 10:43:01 GMT
Call-ID: 9D78842A-77CD11E0-8E54EF32-E12AB321@10.45.143.254
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

[Steven Holl]

I need more than just a snip of a single message for an analysis.  A single ACK isn't sufficient to look at a SIP call failure.

You should see something close to this for a SIP call:

It's likely worth you time to familiarize youself with what the basic SIP call flows look like:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/sip7960/sadmin31/bsipcflw.htm#1013217

[owaisqadri]

Hi

steven holl.

I am captured all the debugs as requested for voice mail pilot number 998  & Ip phone ext numbber is 337 all debug log are atatched with this

[Steven Holl]

Debugs show the issue is on CUE--it is returning a 486 Busy.Direct troubleshooting to CUE.  Can you dial an AA on the CUE properly?

May 14 07:22:48.987: //47969/CD99C2B5B0E9/SIP/Msg/ccsipDisplayMsg:
Received:
--More--         SIP/2.0 486 Busy Here
Via: SIP/2.0/UDP 10.45.143.254:5060;branch=z9hG4bK52A0152F
To: <998>;tag=dsd5a1c5b0
From: "Ahmed Shakir" <337>;tag=C9CA4D68-1F42
Call-ID: CE07042A-7D3111E0-B0EEEF32-E12AB321@10.45.143.254
CSeq: 101 INVITE
Content-Length: 0
Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO
Cisco-Gcid: CE07042A-7D3111E0-B0EEEF32-E12AB321@10.45.143.254

[owaisqadri]

hi steven,

AA is working fine  i am tried that we 999 as AA number. what next to trouble shoot

[pmvillarama]

Hi,

- Did AA successfully transfer calls to the extension? Have you tried the following?

- remove newly added mailboxes  then test

- Reload the CUE

Can you post here your CUE and CME configuration?

-Paul

[owaisqadri]

dear paul,

AA is also not  workign now giving busy signal while dailing the AA number. i am attaching CME & CUE configuration & debug of both voice mail pilot number & AA

vocie mail polit number 998

AA number 999

[owaisqadri]

Any body can help me on this issue,,,

[paolo bevilacqua]

Why don't you engage a professional UC engineer.

He can connect remotely and resolve all your issues easily.