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Voice mail server is unavailable

Dear Friends,

I am facing a weird issue with a user on his 7965. When he tries to press the MESSAGE key, he receives a following error.

Error: 874001 Server failed on command.   Voice mail server is unavailable.  Try again later.

His phone freezes and unable to come out and has to unplug the phone to come out.

Any Idea?

I am running with the CUCM 7.1.5.32900-2

Unity Connections: 7.1.5ES33.32900-33

2 REPLIES 2
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Beginner

need a bit more info

- is this view mail or are you just using the VM profile for the message key

- is this happining to everyone?

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Hi,

I believe this is related to Visual Voice Mail.

Have you configured it according to follloing link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/cluster_failover.html#wp1055618

regards

Ronak patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.