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Voice mail transfer

fast5658659
Beginner
Beginner

Hi all,

        I have having a weird problem when call is forwarded to voicemail. Consider the follwing scenario

ephone-dn 10

number 202

call-forward all 6200 (e.164 number for vm)

ephone-hunt 1 sequential

pilot 502

list 201

final 6200

timeout 15

If the inbound call hits ephone-dn 10 it will hit the vm service , no problems

But if the inbound call hits ephone-hunt group it says " There is no message associated with this extension" and call disconnects

Any ideas?

CUE version is 3.2.1

CME version is 7.1

Regards

3 Replies 3

William Bell
Advisor
Advisor

Is your expectation that calls to the ephone-hunt should be forwarded to the voicemail box for dn 10?  If so, then I think the behavior you are seeing is correct. Because on this forwarded call, the VM system would see the extension assigned to the ephone-hunt and not the dn/member.

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Kenneth Mohammed
Rising star
Rising star

This is because CUE is looking at the original called party number when selecting a voicemail box in which to forward calls. In

this case, its looking for a mailbox with the extension 502, which doesn't exist, hence the error message. I cannot remember off the top of my head whether or not you can configure alternate extensions in CUE, similar to what can be done in full blown Unity, but another remedy would be to configure a translation to translate 502 to 202, and apply to the outbound dial peer pointing to CUE.

example

voice translation-rule 1

rule 1 /502/ /202/

voice translation-profile CUE

translate called 1

dial-peer voice 100 voip

descrip CUE dialpeer

translation-profile outgoing CUE

destination-pattern 6200

session target ipv4:x.x.x.x

session protocol sipv2

dtmf-relay sip-notify

codec g711ulaw

no vad

Let me know if that works for you.

Remember to rate helpful posts.

Thanks all

Problem solved

I created an AA (300) and put in call redirect to 6200 (e.164 number for vm)

changed final to 300 under ephone-hunt

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