Hi guys,
I am troubleshooting a voice quality in a new deployment.
I found many loss packets when issuing show call active voice on a remote gateway:
GENERIC:
SetupTime=35855252150 ms
Index=154071
PeerAddress=5963
PeerSubAddress=
PeerId=200
PeerIfIndex=283
LogicalIfIndex=0
DisconnectCause=10
DisconnectText=normal call clearing (16)
ConnectTime=35855259350 ms
DisconnectTime=35855385020 ms
CallDuration=00:02:05 sec
CallOrigin=1
ReleaseSource=1
ChargedUnits=0
InfoType=speech
TransmitPackets=1
TransmitBytes=160
ReceivePackets=5951
ReceiveBytes=952160
VOIP:
ConnectionId[0xE3FBF3F5 0x632411E3 0xBBA50022 0xBDDB6210]
IncomingConnectionId[0xE3FBF3F5 0x632411E3 0xBBA50022 0xBDDB6210]
CallID=154722
RemoteIPAddress=10.12.40.31
RemoteUDPPort=30492
RemoteSignallingIPAddress=10.12.40.31
RemoteSignallingPort=5060
RemoteMediaIPAddress=10.12.40.33
RemoteMediaPort=30492
SRTP = off
TextRelay = off
Fallback Icpif=0
Fallback Loss=0
Fallback Delay=0
RoundTripDelay=0 ms
SelectedQoS=best-effort
tx_DtmfRelay=rtp-nte
FastConnect=FALSE
AnnexE=FALSE
Separate H245 Connection=FALSE
H245 Tunneling=FALSE
SessionProtocol=sipv2
ProtocolCallId=E3FD2CDD-632411E3-8C39E62F-599FD403@10.12.42.238
SessionTarget=10.12.40.31
OnTimeRvPlayout=117120
GapFillWithSilence=0 ms
GapFillWithPrediction=6510 ms
GapFillWithInterpolation=0 ms
GapFillWithRedundancy=0 ms
HiWaterPlayoutDelay=145 ms
LoWaterPlayoutDelay=55 ms
ReceiveDelay=145 ms
LostPackets=316
EarlyPackets=1
LatePackets=0
VAD = disabled
CoderTypeRate=g711ulaw
CodecBytes=160
cvVoIPCallHistoryIcpif=9
MediaSetting=flow-through
AlertTimepoint=1495513842 ms
CallerName=
CallerIDBlocked=False
OriginalCallingNumber=+212537204491
OriginalCallingOctet=0x0
OriginalCalledNumber=5963
OriginalCalledOctet=0x81
OriginalRedirectCalledNumber=
OriginalRedirectCalledOctet=0xFF
TranslatedCallingNumber=+212537204491
TranslatedCallingOctet=0x0
TranslatedCalledNumber=5963
TranslatedCalledOctet=0x81
TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0xFF
GwReceivedCalledNumber=5963
GwReceivedCalledOctet3=0x81
GwOutpulsedCalledNumber=5963
GwOutpulsedCalledOctet3=0x81
GwReceivedCallingNumber=0537204491
GwReceivedCallingOctet3=0x21
GwReceivedCallingOctet3a=0x83
GwOutpulsedCallingNumber=+212537204491
GwOutpulsedCallingOctet3=0x0
GwOutpulsedCallingOctet3a=0x83
MediaInactiveDetected=no
MediaInactiveTimestamp=
MediaControlReceived=
LongDurationCallDetected=no
LongDurationCallTimerStamp=
LongDurationCallDuration=
Username=
MlppServiceDomain=0 (NO_MLPP_DOMAIN)
PrecedenceLevel=0 (PRECEDENCE_LEVEL_NONE)
CPA Call History Parameters
CPA Event Status: DISABLE
GENERIC:
SetupTime=35855252140 ms
Index=154072
PeerAddress=0537204491
PeerSubAddress=
PeerId=60
PeerIfIndex=274
LogicalIfIndex=88
DisconnectCause=10
DisconnectText=normal call clearing (16)
ConnectTime=35855259350 ms
DisconnectTime=35855385030 ms
CallDuration=00:02:05 sec
CallOrigin=2
ReleaseSource=1
ChargedUnits=0
InfoType=speech
TransmitPackets=6281
TransmitBytes=1004960
ReceivePackets=5951
ReceiveBytes=999768
TELE:
ConnectionId=[0xE3FBF3F5 0x632411E3 0xBBA50022 0xBDDB6210]
IncomingConnectionId=[0xE3FBF3F5 0x632411E3 0xBBA50022 0xBDDB6210]
CallID=154721
Port=6/2:D (154721)
BearerChannel=6/2.1
TxDuration=125650 ms
VoiceTxDuration=125650 ms
FaxTxDuration=0 ms
CoderTypeRate=g711ulaw
NoiseLevel=-83
ACOMLevel=45
SessionTarget=
ImgPages=0
CallerName=
CallerIDBlocked=False
LongDurationCallDetected=no
LongDurCallTimeStamp=
LongDurCallDuration=
OriginalCallingNumber=0537204491
OriginalCallingOctet=0x21
OriginalCalledNumber=5963
OriginalCalledOctet=0x81
OriginalRedirectCalledNumber=
OriginalRedirectCalledOctet=0xFF
TranslatedCallingNumber=+212537204491
TranslatedCallingOctet=0x0
TranslatedCalledNumber=5963
TranslatedCalledOctet=0x81
TranslatedRedirectCalledNumber=
TranslatedRedirectCalledOctet=0xFF
GwReceivedCalledNumber=5963
GwReceivedCalledOctet3=0x81
GwReceivedCallingNumber=0537204491
GwReceivedCallingOctet3=0x21
GwReceivedCallingOctet3a=0x83
DSPIdentifier=1/2:1
MlppServiceDomain=0 (NO_MLPP_DOMAIN)
PrecedenceLevel=-1 (PRECEDENCE_LEVEL_NONE)
This is a remote gateway for incoming calls from PSTN. When i ping the HQ (Where the IP Phones are located) i can see 4% packet loss:
AS5400_DC2-01#ping
Protocol [ip]:
Target IP address: 10.12.99.22
Repeat count [5]: 500
Datagram size [100]:
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 500, 100-byte ICMP Echos to 10.12.99.22, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!..!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!
!!!!.!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!.!!!!!!!!!!!!!!!!!!..!!!!!!!.!
!!!!!!!!!!
Success rate is 96 percent (484/500), round-trip min/avg/max = 1/2/12 ms
The problem is that i cannot find this lost packets on the ip phone itself. when i access the ip address of the ip phone, i see 0 packet loss and a very good Mos.
Can somone help me to clarify why there is a difference between the gateway and the ip phone logs
Thank you in advance
