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Beginner

Voicemail database corrupted! HELP PLEASE!

10 REPLIES 10
Cisco Employee

Please follow the factory re

Please follow the factory re-install and instruction given in this link, also is it fresh one do you have any backup ?

http://www.acumenitsupport.com/phone-systems/uc500-uc520-uc540-uc560-voicemail-cue-non-functional-and-inaccessible-service-module-is-trying-to-recover-from-resetshutdown-error-failed

Br, Nadeem Please rate all useful post.
Beginner

It's giving me two options.

It's giving me two options. Is a factory re-install necessary? 

Cisco Employee

If your using as a fresh

If your using as a fresh install then you can perform the factory re-install.

Br,

Nadeem

Br, Nadeem Please rate all useful post.
Beginner

Thank you for the quick

Thank you for the quick replies. I am extremely inexperienced with CCA/Cisco. Are these commands through the link supposed to be entered into CUE Exec commands window? 

Cisco Employee

those needs to be run from

those needs to be run from CLI you need to console to CUE

login to CME/GW

service-module <ism0/0> session

Br,

nadeem

Br, Nadeem Please rate all useful post.
Beginner

Hello,

5

Beginner

Actually after it seemed like

Actually after it seemed like everything was up and running, the same problem is now re-occurring. I went through the #2 step in the image above and it was working after this. Now when users hit the mailbox button, it is still doing the same thing. I will follow up.  

Beginner

In the end, the problem was

In the end, the problem was with our 48 port switch not properly connecting to our UC. Once updating the software package on the UC as well as the firmware on our 48 port Cisco switch occurred, everything came back up and running. Only small configurations had to be made after this such as auto attendant options... 

Thanks for all previous help.

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Beginner

Cisco Configuration Assistant

yes

Beginner

I've tried every step on this

I've tried every step on this link and successfully did a factory reset. Still same problem. I don't know what the issue is. Everything seems to be up and running but its not. Please see below if you have a chance. Thanks for all the help so far...

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