06-20-2017 05:18 PM - edited 03-17-2019 10:37 AM
Hi Guys,
I currently have a hunt group setup with 11 users, when the hunt group is busy and cannot pick up the call it currently goes a group voicemail.
is their anyway to make it so that when their is a voicemail for the hunt group all members in that hunt group can see that voicemail on the phones?
i was thinking the Message waiting indicators, would this works?
Thanks
06-20-2017 09:24 PM
I'll assume this is CUC as you don't say what you use, have you tried using distribution groups?
06-21-2017 07:58 AM
Hi Richard,
I like the idea from my friend Java (+5) but thought I would add a couple of alternatives as well;
Add a second "shared" line to all Line Group members phones and then set the Hunt Pilot DN as an Alternate Extension on this new line so the Red MWI Lamp would be lit on all member phones when a message is left against the Hunt Group mailbox.
Lets say the Hunt Pilot number is 5000 and the newly created second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355.
Then tweak the Message Lamp Setting in CUCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
This second method has the drawback of only working for up to 10 phones I believe.
To Add MWIs for Other Extensions
Step 1 In Cisco Unity Connection Administration, find the user for whom you want to add another MWI.
Step 2 On the Edit menu, select Message Waiting Indicators .
Step 3 On the Message Waiting Indicators page, select Add New .
Step 4 On the New Message Waiting Indicator page, check the Enabled check box.
Step 5 In the Display Name field, enter a description for the MWI.
Step 6 Optionally, check the Inherit User’s Extension check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.
Step 7 In the Extension field, enter the extension for the MWI. When entering characters, consider the following:
Step 8 In the Phone System field, select the name of the phone system that the extension is assigned to.
Step 10 Repeat Step 2 through Step 9 as necessary.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx/8xcucmac040.html
Cheers!
Rob
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