voicemail notification e-mails from BE3000 marked as junk by Outlook 2010

[jeffrsonk]

Hi everyone,

We have a Business Edition 3000 system running version 8.6.4.10000-15. We're moving to Microsoft Office 2010 from 2003. Users who have moved to Office 2010 are reporting that Outlook is sending all of their voicemail notifications to Junk E-mail. Usually, I would have them tell Outlook to "never block sender." However, Outlook 2010 refuses to do so, because the SMTP address of the sender (unityconnection@ciscocm1) is not from a FQDN. Similarly, we cannot use Outlook rules to process the notifications.

I've gone through the web console for the BE3000, and I cannot find a place to alter the SMTP address from which the voicemail notifications are sent. I gather from Googling around that this is hardcoded in the BE3000, and not alterable. If this is the case, how can I work around this issue? I suppose I could just disable Junk E-mail in Outlook, but our users are reluctant to do so.

Thanks for your advice.

-j

[brmeade]

Jefferson,

You should be able to modify the SMTP sender address in BE3k.

Go to the CUC page ---system settings----SMTP configuraton-----Server

SMTP Server Configuration ----SMTP Domain---add the actual domain name here.

You will then need to reboot the BE3k for the changes to take affect.

Thanks,

Brian Meade

[jeffrsonk]

Hi Brian,

The web administrative interface for the BE3000 doesn't have "SMTP Configuration" under System Settings. It does have a "Voicemail Notification" section, but that only lets me configure the outgoing email server and a forwarding address for undelivered emails.

-j

[brmeade · Accepted solution]

Jefferson,

Yea, I just noticed that workaround needs to be done via root access so you will need to open a TAC case to have that changed.  This issue is being tracked by CSCub26360.

Thanks,

Brian Meade

[jeffrsonk]

Thanks, Brian! I'll contact TAC, then. Glad to hear they can modify that via root access. I was afraid it was truly hardcoded.

-j