Anilla,
We're going to need more information from you to determine what the issue is. With Unity, voicemails always go to email because it relies on either Exchange or Domino as a backend message storage. From an end user perspective, "where" they see the message is largely dependent upon how it is integrated and associated with an email account. You can have Unity setup in a voicemail only configuration. It still uses Exchange for message storage; however, the user and email account it is associated with a voicemail account on the backend is not the same user/email account that a user knows about. In this manner, voicemail is generally retrieved primarily from the phone so it is referred to as voicemail only.
You can also have Unity integrated with a corporate Exchange backend message store. This is generally a Unified Messaging configuration because the end user/email account that is associated with voicemail is a user's standard user/email account. In this manner, voicemail can be retrieved directly from the Outlook Inbox and/or the phone.
There are other ways to access voicemail in either configuration that may or may not involve the use of email from the end user perspective. However, none of these things are settings that can randomly change or just happen on their own without some configuration. So, if you can give a more detailed description of the issue then maybe we can help you out more.
Hailey
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