Rule 2 - Default Call Handler - attempts transfer to 'Opening Greeting'
- 'Opening Greeting' Call Handler plays a short message saying 'Welcome to Unity Voicemail' and then sends to the caller to 'Example Administrator' which in turn plays a short greeting saying 'this user does not have an active voicemail account' and then hangs up the call.
I've tested this to death and never ever get a chance to leave a message.....however we have a couple of members of the public who somehow manage to end up leave voice messages in the Example Administator mailbox. None of our mailboxes are full so they can't be being diverted there due to a full mailbox. There's a persistent 'offender' (who's a 66 year old lady) and a couple of other semi-regulars. Unfortuantely it's hard to find out what number they actually dialled but I can'[t for the life of me work out how they get to leave messages in the 'example administrator' mailbox when the bloody thing is configured to not let people leave messages. It's really starting to annoy me now!
What would be the best way to start tracking down how the odd call is getting transfered it and is there anything I have completely forgotten about?
In addition to that, we get the very occasional VM that has been through the 'Example Interview' Interview Handler.......I've no idea how they're getting to that one!!! How would I go about tracking the call routing for a call to pass through the intervier handler?
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...