01-22-2012 11:57 PM - edited 03-16-2019 09:09 AM
Hi all,
I've followed the instructions from the administrator guides for the 9971 phone and CUCM 8.6 but I still cannot select my freshly created wallpaper on the 9971 phone.
The message "Unable to obtain additional wallpapers from server" appears.
Could not find anything in the documentation why this is happening, only that perhaps some rights are not set correct but it's not stated how to check them.
Do you happen to know what could be missing here?
01-23-2012 02:12 AM
What exactly is happening when you select Preferences->Wallpaper ? Is it then that your getting this error ?
GTG
01-23-2012 04:15 AM
Hi, this is indeed happing when I select Preferences->Wallpaper.
01-23-2012 04:22 AM
In which case, I'm guessing your List.xml file is invalid in some way. Start by double checking it for errors. Did you add to the existing file, or write your own from scratch ? If you ammended, try taking out your changes and see if that then works.
NOTE: You may have to restart the TFTP process every time you change the List.xml file.
If you still don't get anywhere, post your file here, and we'll take a look.
GTG
01-23-2012 04:34 AM
I deleted and reuploaded the files and also restarted the TFTP service but this didn't work.
The filenames are VC_640x480x24_Thumb.png and VC_640x480x24.png
The directory is Desktops/640x480x24/
The List.xml file is as follows:
Any clue?
01-23-2012 06:09 AM
Hmm.
You can either try a Wireshark on the phone or looking at the logs on the phone.
You can also try using a TFTP client from your machine to try and download the List.xml and .png files manually.
You are 100% sure you're looking at the right TFTP server , aren't you ?
GTG
01-23-2012 06:10 AM
Hi Rachid,
Can you try it this way;
Where we have changed;
</CiscoIPPhoneImageList>
Cheers!
Rob
01-23-2012 06:13 AM
NOOO!!! You'll need that slash in the closing tag, Rob !
GTG
01-23-2012 06:24 AM
Hey Gordon,
Yes...my bad!! +5 my friend
But I will stick with the (TN-) portion
Cheers!
Rob
01-23-2012 06:49 AM
I've tried your suggestions but it's not working.
I tried an 7975 and this does work.
The only difference between the 9971 and the 7975 is the path and the filenames so it seems that there is something with the phone config or something.
I've factory reset it and reset/reboot and all but this didn't help.
Were should I look for the logs?
01-23-2012 07:07 AM
I tried an 7975 and this does work.The only difference between the 9971 and the 7975 is the path and the filenames so it seems that there is something with the phone config or something.
Er, if the path is different, then the image parameters will be different too....
GTG
01-23-2012 07:08 AM
Were should I look for the logs?
Point your web browser at the phone's IP address (Assuming you've enabled the web server for the phone)
GTG
01-26-2012 02:34 AM
I had to install a instance of CUCM for different purposes and here the wallpaper works!
Is it possible to export the complete CUCM configuration to a textfile so I can compare configs?
01-26-2012 01:56 PM
Hi
The config is the XML file, and the image files - no more no less.
The other variant may be the firmware version on the handset as downloaded from this new cluster; have you compared that?
Principal Engineer at Logicalis UK
Please rate helpful posts...
01-26-2012 02:09 PM
As already suggested look at the phone logs by browsing to phone's IP address --> Device Logs --> Console Logs, they provide a lot of details for this type of issues, and I've used it on several occasions to troubleshoot background images. Interestingly my last install with 9971 was giving me hard time and it only started to work after I renamed the file, the log kept complaining about file size being too large, go figure.
HTH,
Chris
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