05-16-2010 08:49 PM - edited 03-15-2019 10:47 PM
This method requires placing the caller on hold in order to contact the third party. This can not happen when dealing with such sensitive issues. Is there a way to get another person on the line without placing them on hold?
Thanks,
-Jeff
05-16-2010 08:50 PM
I guess this must be more difficult than I expected. If it isn't possible to do a true attended transfer.(Caller never gets placed on hold). Is there a way to do a conference call without placing the caller on hold. The primary goal is to get the possibly suicidal caller from one operator to another without ever placing them on hold. It would be preferred to have the first operator to be able to drop off the line after introductions are made but if need be it would be acceptable to have both operators on the call the entire time.
-Jeff
05-16-2010 09:18 PM
The only thing I can think of would be Barge, doing a regular conference does the same as a transfer.
But they would need to use shared lines for this.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
05-18-2010 06:22 PM
Thanks for the post. I really appreciate the help. I don't think that will work though since the third party is outside of our organization. Do you have any other ideas? Or do you know of how I can setup barge so I can call out?
Thanks again.
-Jeff
05-18-2010 07:57 PM
Barge doesn´t care where the caller is. It can be a PSTN call or a call from a co-worker.
The Barge feature enables phone users who share a directory number to join an active call on the shared line by pressing a soft key. When the initiator barges into a call, a conference is created between the barge initiator, the target party, and the other party connected in the call. Parties see the call information on their phones and, if the conference join tone is configured, hear a tone.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
01-05-2011 11:20 AM
Jeff,
I was searching the Cisco Support Community site and found this posting. We have a similar situation.
Have you found a solution?
Let me know.
Thanks,
Ed Perez
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