web server provisioning is greyed out - CP-7841-3PCC

[Jdanzer]

Hello,

I need to input a different profile rule but half the tabs in the webserver are greyed out with an infinite looping load dial. 

I have already factory reset the phone. 

Any help would be appreciated. 

[Geovani]

Hi

What firmware are you using? 

Also what browser are you using? 

I saw this happening before on very old firmware 

[Geovani]

If running an old firmware, trying upgrading using the the URL

See page 112: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_new.pdf

[Frank785264]

I've got the same problem,

can you explain how to upgrade a 3PCC phone without using the Provisioning page?

[Frank785264]

Hi there,

just want to know, have you sorted the problem out?

thanks

[Frank785264]

Hey Giovani,

sorry I mis-read the link which you posted above, now the problem solved by upgraded the firmware,

thank you