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Kamil G
Beginner

What application can I use for CDR on CUCM 8.5???

I would like to run reports of inbound calls and also be able to sort by called/calling number for various date ranges.  For example we have a UCCX Call Manager that handles our service desk and we want to see a report of calls coming in.  This way we can see where people are calling us from and how often they call our contact center.  I know that CUCM 8.5 has a build in CDR but are there any free applications I can use to look at the data from the CUCM?  I know some companies use VX Tracker, but it's not free.

Thanks,

Kamil

1 REPLY 1
anchoudh
Engager

Hi Kamil,

Please refer the below link for the CUCM CDR,

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/service/8_6_1/car/car.html

You can also use the Real Time Reporting tool and Historical Reporting Clients in UCCX to check the calls hitting the UCCX.

Hope this helps.

Anand

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