What are the main Differences between Cisco CallManagerExpress and full blown Cisco Unified CallManager

[mshammans]

I am trying to decide which to deploy to a site that has a little over 100 users and they use a lot of features with their current phone system setup. For example, one setup is ring once to 'x' user and if they dont answer forward the call to 'y' group of users and if they dont answer, go to 'user x' voicemail. Does CME support those kind of configurations?

Also i have a CUCM environment at one site... Can CME Integrate with that or is it more of a standalone?

Thanks for any input.

[Chris Deren · Accepted solution]

Yes, both CUCM and CME can do pretty much any call coverage you desire.  The main difference beside features which you can look up on data sheets are the system architecture (server based vs. router), capacity, deployment model (centralized vs. distributed), redundancy, some 3rd party system integrations, etc.

HTH,

Chris

[mshammans]

Gotcha. How about Attendant Console or something like it? is there a solution best fit for a receptionist using the CME? maybe just a sidecar or something?

[Chris Deren · Accepted solution]

Not sure if this is still supported, but this is the only option I've heard for CME:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/data_sheet_c78-675112.html

HTH, please rate all useful posts!

Chris