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What is CTI?

fayiz husain
Beginner
Beginner

What is CTI? What is its use?

1 Accepted Solution

Accepted Solutions

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_1/ccmsys/a08cti.html

A program called CTIManager includes the CTI  components that interface with the applications that are separated out  of Cisco Unified Communications Manager. The CTIManager service  communicates with Cisco Unified Communications Manager by using the  Cisco Unified Communications Manager communication framework, System  Distribution Layer (SDL). Installation of the CTIManager program occurs  on the Cisco Unified Communications Manager server during the Cisco  Unified Communications Manager installation. You can have one or more  CTIManagers active in a cluster, but only one CTIManager can exist on an  individual server. An application (JTAPI/TAPI) can have simultaneous  connections to multiple CTIManagers; however, an application can use  only one connection at a time to open a device with media termination.

It's used to integrate other servers to CUCM, such as contact center (UCCX), Emergency Responder (CER).  The short summary is it allows external applications to hook into call manager by creating "fake phones" which are CTI ports as well as send calls to an application via CTI Route Points.

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2 Replies 2

anchoudh
Engager
Engager

Hi Fayiz,

CTI stands for Computer Telephony Integration.

Thanks,

Anand

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_1/ccmsys/a08cti.html

A program called CTIManager includes the CTI  components that interface with the applications that are separated out  of Cisco Unified Communications Manager. The CTIManager service  communicates with Cisco Unified Communications Manager by using the  Cisco Unified Communications Manager communication framework, System  Distribution Layer (SDL). Installation of the CTIManager program occurs  on the Cisco Unified Communications Manager server during the Cisco  Unified Communications Manager installation. You can have one or more  CTIManagers active in a cluster, but only one CTIManager can exist on an  individual server. An application (JTAPI/TAPI) can have simultaneous  connections to multiple CTIManagers; however, an application can use  only one connection at a time to open a device with media termination.

It's used to integrate other servers to CUCM, such as contact center (UCCX), Emergency Responder (CER).  The short summary is it allows external applications to hook into call manager by creating "fake phones" which are CTI ports as well as send calls to an application via CTI Route Points.

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