What is Differeance between UCCE and IPCC

[Arjun Kamble]

What is Differeance between UCCE and IPCC

[Nadeem Ahmed]

Please check this thread, This might help you

https://supportforums.cisco.com/discussion/10123141/difference-between-icm-and-ipcc

Br,

Nadeem Ahmed

PS: Please rate all useful post.

[Dennis Fogler]

UCCE refers to Cisco Unified Contact Center Enterprise, a product based on Cisco ICM and Communications Manager.   Cisco also offers another contact center product called UCCX, which stands for Cisco Unified Contact Center Express.    IPCC is a general term used to refer to IP Contact Center.

Hope this helps.  -Dennis

[Arjun Kamble]

Hi Fogler,

I need to work on UCCX and UCCE. However I need to troubleshooting guide for this solution. Could please provide me troubleshooting documents related to all issues and resolutions.

Thank you,

Arjun

[Nadav]

http://lmgtfy.com/?q=(ucce+OR+uccx)+(%22troubleshooting+tips%22+OR+%22troubleshooting+guides%22)

;)

[Nadav · Accepted solution]

IPCC became UCCE as of version 4. Take a look at the EOS notices:

http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/eos-eol-notice-listing.html

The older versions of the software were called IPCC
IPCC = IP Contact Centre (generic)
IPPCE = IP Contact Centre Enterprise
IPCCX = IP Contect Centre Express

The newer versions are called UCC
UCC = Unifed Contact Centre (generic)
UCCE = Unified Contact Centre Enterprise
UCCX = Unified Contact Centre Express

[Tagir Temirgaliyev · Accepted solution]

after some years cisco just added the word unified to almost all products witch means probably + video. but I did not see video contact centre. unified communicatiom manager supports video but not contact centre

[Arjun Kamble]

Hi,

I need to work on UCCX and UCCE. However I need to troubleshooting guide for this solution. Could please provide me troubleshooting documents related to all issues and resolutions.

Thank you,

Arjun

[Deepak Rawat]

For UCCX:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-tech-notes-list.html

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-troubleshooting-guides-list.html

For UCCE:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-troubleshooting-guides-list.html

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-tech-notes-list.html

Bookmark below two links for future reference, they contain all the documentation available for UCCX and UCCE:

For UCCE:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html

For UCCX:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html

Regards

Deepak