04-10-2015 02:59 AM - edited 03-18-2019 11:30 AM
04-10-2015 06:16 AM
Take a look at the posting below.
CUE was disabled as well.
https://supportforums.cisco.com/discussion/11358846/voicemail-disabled-unity-express-71
Hope this helps...
04-11-2015 10:28 AM
Hi,
Please check the license status from the CLI.
One of the reason for the voice mail disabled is the license expiry or not port for voice mail.
Please paste the output for show license all, show license status application from CUE CLI
Below is the reference for the Licensing on CUE.
https://supportforums.cisco.com/document/32076/cue-licensing-faq
Regards,
Raaj
04-11-2015 03:44 PM
There are couple of reason for voicemail disabled.
1) was it license file uploaded to CUE.
2) VMBX increases the max count limit issued to you.
3) port count exceeded.
Just log to CUE CLI
# show license status application
# show license all <check the number of VMBX and port you have and configure>
Br,
Nadeem
04-14-2015 09:52 PM
hi Nadeem
Router#show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: ipbasek9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
StoreIndex: 1 Feature: uck9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 0 minute 0 second
Period used: 8 weeks 4 days
License Count: Non-Counted
License Priority: Low
StoreIndex: 2 Feature: securityk9 Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 0 minute 0 second
Period used: 8 weeks 4 days
License Count: Non-Counted
License Priority: Low
StoreIndex: 3 Feature: SSL_VPN Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: 100/0/0 (Active/In-use/Violation)
License Priority: Low
StoreIndex: 4 Feature: gatekeeper Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 0 minute 0 second
Period used: 8 weeks 4 days
License Count: Non-Counted
License Priority: Low
StoreIndex: 5 Feature: uck9 Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
StoreIndex: 6 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: 15/0/0 (Active/In-use/Violation)
License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0 Feature: securityk9 Version: 1.0
License Type: RightToUse
License State: Active, In Use
License Count: Non-Counted
License Priority: Low
StoreIndex: 1 Feature: uck9 Version: 1.0
License Type: RightToUse
License State: Inactive
License Count: Non-Counted
License Priority: Low
StoreIndex: 2 Feature: datak9 Version: 1.0
License Type: EvalRightToUse
License State: Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 3 Feature: gatekeeper Version: 1.0
License Type: RightToUse
License State: Active, Not in Use, EULA accepted
License Count: Non-Counted
License Priority: Low
StoreIndex: 4 Feature: SSL_VPN Version: 1.0
License Type: EvalRightToUse
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: 0/0 (In-use/Violation)
License Priority: Low
StoreIndex: 5 Feature: ios-ips-update Version: 1.0
License Type: EvalRightToUse
License State: Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 6 Feature: SNASw Version: 1.0
License Type: EvalRightToUse
License State: Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 7 Feature: cme-srst Version: 1.0
License Type: RightToUse
License State: Active, In Use
License Count: 100/0 (In-use/Violation)
License Priority: Low
StoreIndex: 8 Feature: WAAS_Express Version: 1.0
License Type: EvalRightToUse
License State: Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
StoreIndex: 9 Feature: UCVideo Version: 1.0
License Type: EvalRightToUse
License State: Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
Period used: 0 minute 0 second
License Count: Non-Counted
License Priority: None
04-15-2015 09:30 AM
Did you got the permanent license from licensing team and uploaded to CUE through TFP irrespective of EULA.
Get that one uploaded basis on nos of count VMBX and VMIVR and activate the license of count and reload the CUE.
once done voicemail will enabled.
Br,
Nadeem Ahmed
04-15-2015 06:05 PM
Hi Nadeem,
yes.i have the permanent license from license team
where to upload the license? upload to cme or to cue?
on the CME show
StoreIndex: 6 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: 15/0/0 (Active/In-use/Violation)
License Priority: Medium
while on the CUE show
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
which one to follow?
Regards,
Angelo
04-15-2015 06:12 PM
You need to upload this license to CUE using through FTP software tool.
like download software coreftp or filezill (however there n number available on google)
login to CUE CLI
# license install ftp:///path/license_file.lic
# activate the count
# wr and reload
Here are some doc which shall help installing it
https://supportforums.cisco.com/discussion/11908891/install-cue-license-files-ftp-help
https://supportforums.cisco.com/document/32076/cue-licensing-faq#Using_CLI_Commands_to_Install_Licenses
Let me know if this help
Br,
Nadeem Ahmed
04-17-2015 02:59 AM
hi Nadeem,
I try this command
license install ftp://username:password@ip_address/path/license_file
2911-UnityExpress# license install ftp://admin:cisco@192.168.100.2/FGL9294_98214
but I have error encounter
code 7: reason: Couldn't connect to server
regards,
Angelo
04-14-2015 10:14 PM
Hi Nadeem
2911-UnityExpress# show license status application
voicemail disabled, no activated mailbox license available
ivr disabled, no activated ivr session license available
2911-UnityExpress# show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
regards,
Angelo
04-14-2015 10:12 PM
Hi Raj,
Index 0 Feature: VMIVR-VM-MBX
Period left: 8 weeks 4 days
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
License Count: 600 / 0
License Priority: None
Index 1 Feature: VMIVR-PORT
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
Index 2 Feature: VMIVR-IVR-SESS
Period left: 8 weeks 4 days
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
License Count: 60 / 0
License Priority: None
04-14-2015 10:44 PM
Hi Angelo,
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
You have not installed the permanent license for mailbox and working on evaluation mode which also is not activated
You still can use the 2 month evaluation which is available.
Run command license activate
license activate voicemail mailboxes # of mailboxes to be activated
You can enter 100 or 600 depending upon capability.
let me know after this and you have to reload the CUE to take license in effect.
Regards,
Raaj.
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