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angelo castro
Beginner

What is The cause i have this alert " Voicemail is disabled in cisco unity Express module"

11 REPLIES 11
Charles Hill
Rising star

Take a look at the posting below.

CUE was disabled as well.

 

https://supportforums.cisco.com/discussion/11358846/voicemail-disabled-unity-express-71

 

Hope this helps...

 

Hi,

 

Please check the license status from the CLI.

One of the reason for the voice mail disabled is the license expiry or not port for voice mail.

 

Please paste the output for show license all, show license status application from CUE CLI

Below is the reference for the Licensing on CUE.

https://supportforums.cisco.com/document/32076/cue-licensing-faq

 

 

Regards,

Raaj

There are couple of reason for voicemail disabled.

1) was it license file uploaded to CUE.

2) VMBX increases the max count limit issued to you.

3) port count exceeded.

 

Just log to CUE CLI

# show license status application

# show license all <check the number of VMBX and port you have and configure>

 

 

Br,

Nadeem

Br, Nadeem Please rate all useful post.

hi Nadeem

 

Router#show license all
License Store: Primary License Storage
StoreIndex: 0   Feature: ipbasek9                          Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
StoreIndex: 1   Feature: uck9                              Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 0  minute  0  second
            Period used: 8  weeks 4  days
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 2   Feature: securityk9                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 0  minute  0  second
            Period used: 8  weeks 4  days
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 3   Feature: SSL_VPN                           Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: 100/0/0  (Active/In-use/Violation)
        License Priority: Low
StoreIndex: 4   Feature: gatekeeper                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 0  minute  0  second
            Period used: 8  weeks 4  days
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 5   Feature: uck9                              Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
StoreIndex: 6   Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: 15/0/0  (Active/In-use/Violation)
        License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0   Feature: securityk9                        Version: 1.0
        License Type: RightToUse
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 1   Feature: uck9                              Version: 1.0
        License Type: RightToUse
        License State: Inactive
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 2   Feature: datak9                            Version: 1.0
        License Type: EvalRightToUse
        License State: Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 3   Feature: gatekeeper                        Version: 1.0
        License Type: RightToUse
        License State: Active, Not in Use, EULA accepted
        License Count: Non-Counted
        License Priority: Low
StoreIndex: 4   Feature: SSL_VPN                           Version: 1.0
        License Type: EvalRightToUse
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: 0/0  (In-use/Violation)
        License Priority: Low
StoreIndex: 5   Feature: ios-ips-update                    Version: 1.0
        License Type: EvalRightToUse
        License State: Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 6   Feature: SNASw                             Version: 1.0
        License Type: EvalRightToUse
        License State: Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 7   Feature: cme-srst                          Version: 1.0
        License Type: RightToUse
        License State: Active, In Use
        License Count: 100/0  (In-use/Violation)
        License Priority: Low
StoreIndex: 8   Feature: WAAS_Express                      Version: 1.0
        License Type: EvalRightToUse
        License State: Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 9   Feature: UCVideo                           Version: 1.0
        License Type: EvalRightToUse
        License State: Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
 

Did you got the permanent license from licensing team and uploaded to CUE through TFP irrespective of EULA.

 

Get that one uploaded basis on nos of count VMBX and VMIVR and activate the license of count and reload the CUE.

 

once done voicemail will enabled.

 

Br,

Nadeem Ahmed

Br, Nadeem Please rate all useful post.

Hi Nadeem,

 

yes.i have the permanent license from license team

 

where to upload the license? upload to cme or to cue?

 

on the CME show

 

StoreIndex: 6   Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: 15/0/0  (Active/In-use/Violation)
        License Priority: Medium

while on the CUE show

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None

which one to follow?

Regards,

Angelo

 

You need to upload this license to CUE using through FTP software tool.

 

like download software coreftp or filezill (however there n number available on google)

 

login to CUE CLI

# license install ftp:///path/license_file.lic

# activate the count

# wr and reload

 

Here are some doc which shall help installing it

 

https://supportforums.cisco.com/discussion/11908891/install-cue-license-files-ftp-help

https://supportforums.cisco.com/document/32076/cue-licensing-faq#Using_CLI_Commands_to_Install_Licenses

 

Let me know if this help

 

Br,

Nadeem Ahmed

 

 

Br, Nadeem Please rate all useful post.

hi Nadeem,

I try this command

license install ftp://username:password@ip_address/path/license_file

 

2911-UnityExpress# license install ftp://admin:cisco@192.168.100.2/FGL9294_98214

but I have error encounter

code 7: reason: Couldn't connect to server

 

 

regards,

Angelo

 

Hi Nadeem

 

2911-UnityExpress# show license status application
voicemail disabled, no activated mailbox license available
ivr disabled, no activated ivr session license available
 

 

2911-UnityExpress# show license all
License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
 

regards,

Angelo

Hi Raj,

 

Index 0 Feature: VMIVR-VM-MBX
        Period left:  8 weeks  4 days
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
        License Count: 600 / 0
        License Priority: None
Index 1 Feature: VMIVR-PORT
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
Index 2 Feature: VMIVR-IVR-SESS
        Period left:  8 weeks  4 days
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
        License Count: 60 / 0
        License Priority: None

 

Hi Angelo,

 

License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None

 

You have not installed the permanent license for mailbox and working on evaluation mode which also is not activated

 

You still can use the 2 month evaluation which is available.

Run command license activate 

license activate voicemail mailboxes # of mailboxes to be activated

You can enter 100 or 600 depending upon capability.

 

let me know after this and you have to reload the CUE to take license in effect.

 

Regards,

Raaj.

 

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