What's mean " Auth Fail " on the IP Phone?

[donggun.kim]

HI,

I uesd 7.1.5 version CUCM. I want to change the Korean-language IP Phone(CP-7911G),so I installed cm-local file to CUCM

These phone are upgrade process " Auth fail " and Upgrade stopping

and NOT change user locale

Phones used Firmware version SCCP11.8-3-2S

HOW TO DO I ?

[Rob Huffman]

Hi Kim,

You will usually see "Auth Fail" when the current firmware that is running on the IP Phone

is too old to move to a newer version. For example....we know that to move to a Firmware

like 9-0-3S you must be at a minimum of 8-3-3. You are at 8.3.2S  so when you

went to move to 9-0-3S you would see "Auth Fail" on the phone display and the Firmware

would not upgrade. So, this would indicate that the CUCM 7.1(5) build has a pretty new firmware

load for the 7911's that is trying to upgrade every time you go through a reset etc., you

will need to go through an  incremental upgrade process to reach the desired/loaded firmware

Firmware Upgrade Issues for SCCP

Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html#wp57602

Cheers!

Rob

[donggun.kim]

Hi,rob.huffman

Thank you so much for your help.

Differrent between 8-3-3 and 8-3-3S?

I installed firmware cmterm-7911_7906-sccp.8-3-3.cop.sgn to CUCM.

I verified Device > Device default > 7911 SCCP default firmware's SCCP11.8-3-3S.

So, I try to phone firmware upgrade individually.

Phone > load file name > SCCP11.8-3-3S and apply.

Phone Resetting and Phone LCD appear it self ip address and " error ".

No longer NOT upgrade process, NOT change firmware and locale.

What's the Problem?

Thanks a lot

Regards

[Rob Huffman]

Hi Kim,

Can you please try SCCP11.8-3-4SR1S as your interim firmware

instead of the 8-3-3 version.

http://www.cisco.com/web/software/282074289/17056/cmterm-7911_7906-sccp.8-3-4SR1-readme.html

Cheers!

Rob

[benoit.moinet]

Hi Kim,

Does your upgrade in SCCP11.8-3-4SR1S works for you ?

I have actually SCCP11.8-3-2S and want to go to SCCP11.9-3-1SR2-1S.

I tried to upgrade before with SCCP11.8-5-2SR1S but I have also "Auth Fail".

Thanks a lot !

Regards

[Aman Soi]

Hi Moinet,

Please refer this link

https://supportforums.cisco.com/docs/DOC-11587

regds,

aman

[benoit.moinet]

Thanks Aman,

I find this one too.

I think I will follow it and I keep you update !

Regards,

Benoit

[benoit.moinet]

Hello,

For the moment I could upgrade successfully my 7911 from SCCP11.8-3-2S to SCCP41.8-4-4S.

The next step is upgrading in SCCP11.9-3-1SR2-1S.

The doc https://supportforums.cisco.com/docs/DOC-11587 really helps !

[Aman Soi]

Hi Benoit,

thanks for update.

regds,

aman

[benoit.moinet]

All the phone are in the correct firmware.

This post really helps !

Thanks a lot.