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Beginner

What type of device can i connec to CISCO phone to allow a student to listen to calls

Hi ,

 

we have CISCO phones in a call centre, we also have students.  We want the students to be able to listen in to calls.  What is the best technology to use, to allow an employee to talk to a client (our employees use either the handset or the headphones) but also allow a student to "listen in" to the call to learn.

 

hoping there is a device or software that allows this to occur.

 

The phones do not run through a PC

 

cheers,

 

matt

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Accepted Solutions

Re: What type of device can i connec to CISCO phone to allow a student to listen to calls

Most headset manufacturers offer a Y-cable intended for supervisors for desk-side coaching. Use this with two headsets and you’re done.

3 REPLIES 3

Re: What type of device can i connec to CISCO phone to allow a student to listen to calls

Most headset manufacturers offer a Y-cable intended for supervisors for desk-side coaching. Use this with two headsets and you’re done.

Beginner

Re: What type of device can i connec to CISCO phone to allow a student to listen to calls

Thanks for the quick solution.

I'm now talking to a store to see if they can find the right item

cheers,

Matt

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PTS Beginner
Beginner

Re: What type of device can i connec to CISCO phone to allow a student to listen to calls

A software based solution for the requirement of monitoring agents using Cisco IP Phones call can be fulfilled by the 3rd party solution Parsec's "MARS Silent Monitoring"

http://www.parsec-tech.com/parsecapplications.html

You can also write to info@parsec-tech.com

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