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When agent receive call via CAD and do warm Xfer(caller need to hear music) from CAD Application

nagaraj789
Level 1
Level 1

‎10-26-2017 10:12 AM - edited ‎03-17-2019 11:29 AM

Guys,

 

Can you guys suggest how we can achieve this: When agent receive call via CAD and do warm Xfer(caller need to hear music) from CAD Application.Currently, when agent do warm Xfer, caller hears nothing which gives impression that call is no more exist and drops the calls.

  Call Flow as below:

 ITSP-->SIP-->CUBE-->SIP-->CUCM

FYI, MOH works fine.

 

 

 

 

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nagaraj789
Level 1
Level 1

‎10-26-2017 11:13 PM

 

Small correction in Call flow:

 

 ITSP-->SIP-->CUBE-->SIP-->CUCM-->SIP-->HCC

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