When I am talking on Cisco Unified IP Phone (7900 Series) and at same time someone else calls me the...

adi_cisco_2011 · ‎05-03-2011

Hello,

I am using one of the Cisco Unified IP Phone (7900 Series) and when I am talking with someone on the phone, in case other people try to call me at that momment they don't hear any busy tone - instead, they hear tone like I am available? So it happens to me a lot that I am talking with someone for 20 minutes and when I hang up, other people call me asking me why I don't answer the phone. Can you imagine how it's hard to explain why I "didn't" answer the phone;)

Could someone tell me how to set-up in phone options Busy tone if someone calls me at the time when I am talking with someone else on the line?

Many thanks in advance for prompt reply.

Cheers;)

Jaime Valencia · ‎05-03-2011

Change the busy trigger to 1, then users will follow whatever CFB behavior you have configured. If there's no behavior configured they'll get busy tone.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

adi_cisco_2011 · ‎05-03-2011

Thanks for quick reply javalenc!

Change the busy trigger to 1

You mean plastic trigger on the phone (because I didn't notice any) or I have to find this option using menu? If I have to find it somwhere in options please explain how because I just started using this phone and still don't know to much about this.

Greeetings.

barry · ‎05-03-2011

Hi

As java says, you need to change the busy trigger.

You'll need to get into the CUCM Administration web page, go to the device (phone) and then select the line (extension). You'll see the busy trigger (which generally defaults to 4 calls) down at the bottom of the page.

Barry

Jaime Valencia · ‎05-03-2011

If you're an end user this is something you should be discussing with your local IT as this is not something you can change without access to CCMadmin.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Rob Huffman · ‎05-03-2011

Hi Adi,

Here we go

Status

Status: Ready

Directory Number Information

Directory Number
Route Partition
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device from CTI
Associated Devices

Dissociate Devices

Directory Number Settings

Voice Mail Profile	(Choose to use system default)
Calling Search Space
Presence Group
User Hold MOH Audio Source
Network Hold MOH Audio Source
Auto Answer

AAR Settings

	Voice Mail	AAR Destination Mask	AAR Group
AAR	or
Retain this destination in the call forwarding history

Call Forward and Call Pickup Settings

	Voice Mail	Destination	Calling Search Space
Calling Search Space Activation Policy
Forward All	or
Secondary Calling Search Space for Forward All
Forward Busy Internal	or
Forward Busy External	or
Forward No Answer Internal	or
Forward No Answer External	or
Forward No Coverage Internal	or
Forward No Coverage External	or
Forward on CTI Failure	or
Forward Unregistered Internal	or
Forward Unregistered External	or

No Answer Ring Duration (seconds)
Call Pickup Group

Park Monitoring

	Voice Mail	Destination	Calling Search Space
Park Monitoring Forward No Retrieve Destination External	or		A blank value means to call the parker's line.
Park Monitoring Forward No Retrieve Destination Internal	or		A blank value means to call the parker's line.

Park Monitoring Reversion Timer

A blank value will use value set in Park Monitoring Reversion Timer service parameter

MLPP Alternate Party Settings

Target (Destination)
MLPP Calling Search Space
MLPP No Answer Ring Duration (seconds)

Line Settings for All Devices

Hold Reversion Ring Duration (seconds)	Setting the Hold Reversion Ring Duration to zero will disable the feature
Hold Reversion Notification Interval (seconds)	Setting the Hold Reversion Notification Interval to zero will disable the feature
Party Entrance Tone

Line 1 on Device SEPACA016FC17EE

Display (Internal Caller ID)	Display text for a line appearance is intended for displaying text such as a name instead of a directory number for internal calls. If you specify a number, the person receiving a call may not see the proper identity of the caller.
ASCII Display (Internal Caller ID)
Line Text Label
ASCII Line Text Label
External Phone Number Mask
Visual Message Waiting Indicator Policy
Audible Message Waiting Indicator Policy
Ring Setting (Phone Idle)
Ring Setting (Phone Active)	Applies to this line when any line on the phone has a call in progress.
Call Pickup Group Audio Alert Setting(Phone Idle)
Call Pickup Group Audio Alert Setting(Phone Active)
Recording Option
Recording Profile
Monitoring Calling Search Space
Log Missed Calls

Multiple Call/Call Waiting Settings on Device SEPACA016FC17EE

Note:The range to select the Max Number of calls is: 1-200
Maximum Number of Calls
Busy Trigger	(Less than or equal to Max. Calls)

Cheers!

Rob

When I am talking on Cisco Unified IP Phone (7900 Series) and at same time someone else calls me there is no Busy tone?