When I am talking on Cisco Unified IP Phone (7900 Series) and at same time someone else calls me there is no Busy tone?

[adi_cisco_2011]

Hello,

I am using one of the Cisco Unified IP Phone (7900 Series) and when I am talking with someone on the phone, in case other people try to call me at that momment they don't hear any busy tone - instead, they hear tone like I am available? So it happens to me a lot that I am talking with someone for 20 minutes and when I hang up, other people call me asking me why I don't answer the phone. Can you imagine how it's hard to explain why I "didn't" answer the phone;)

Could someone tell me how to set-up in phone options Busy tone if someone calls me at the time when I am talking with someone else on the line?

Many thanks in advance for prompt reply.

Cheers;)

[Jaime Valencia]

Change the busy trigger to 1, then users will follow whatever CFB behavior you have configured. If there's no behavior configured they'll get busy tone.

HTH

java

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[adi_cisco_2011]

Thanks for quick reply javalenc!

Change the busy trigger to 1

You mean plastic trigger on the phone (because I didn't notice any) or I have to find this option using menu? If I have to find it somwhere in options please explain how because I just started using this phone and still don't know to much about this.

Greeetings.

[barry]

Hi

As java says, you need to change the busy trigger.

You'll need to get into the CUCM Administration web page, go to the device (phone) and then select the line (extension). You'll see the busy trigger (which generally defaults to 4 calls) down at the bottom of the page.

Barry

[Jaime Valencia]

If you're an end user this is something you should be discussing with your local IT as this is not something you can change without access to CCMadmin.

HTH

java

If this helps, please rate

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[Rob Huffman]

Hi Adi,

Here we go

Status

Status:  Ready

Directory Number Information

Directory Number
Route Partition	< None > MRC LP 900 Toll PT MRC LP 911 PT MRC LP Calgary Local PT MRC LP Intl PT MRC LP Long Dist PT MRC LP On Campus PT MRC PT MRC Toll By Pass To Calgary  PT Multicall Line2  PT Multicall Line3  PT Multicall Line4  PT Robtesthotline Security Hotline Test Partition VMPilotNumberPT VMPilotPartition VMRestrictedPT WestmountPT
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device  from CTI
Associated Devices	SEPACA016FC17EE
Dissociate Devices

Directory Number Settings

Voice Mail Profile	< None  > BSB BehaveSciTrn Cisco_Unity_Connection_Profile EnglishSessional Health_Services HumanitiesTrn News_Room NoMaskProfile NoVoiceMail Octel_test Sign_In TransfertoVM (Choose  to use system default)
Calling Search  Space	< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Presence Group	Standard Presence group
User Hold MOH Audio Source	< None  > 1-SampleAudioSource 2- 3-SampleAudioSource 4- 5- 6- 7- 8- 9- 10-SampleAudioSource 11-SampleAudioSource 12-HoldThePhone.ULAW 13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23- 24- 25- 26- 27- 28- 29- 30- 31- 32- 33- 34- 35- 36- 37- 38- 39- 40- 41- 42- 43- 44- 45- 46- 47- 48- 49- 50- 51-
Network Hold MOH Audio  Source	< None  > 1-SampleAudioSource 2- 3-SampleAudioSource 4- 5- 6- 7- 8- 9- 10-SampleAudioSource 11-SampleAudioSource 12-HoldThePhone.ULAW 13- 14- 15- 16- 17- 18- 19- 20- 21- 22- 23- 24- 25- 26- 27- 28- 29- 30- 31- 32- 33- 34- 35- 36- 37- 38- 39- 40- 41- 42- 43- 44- 45- 46- 47- 48- 49- 50- 51-
Auto Answer	Auto Answer Off Auto Answer with Headset Auto Answer with  Speakerphone

AAR Settings

	Voice Mail	AAR Destination Mask	AAR Group
AAR	or		< None  >
Retain this destination in  the call forwarding history

Call Forward and Call Pickup Settings

	Voice Mail	Destination	Calling Search Space
Calling Search Space Activation Policy			-- Not Selected  -- Use System Default With Configured CSS With Activating Device/Line  CSS
Forward All	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Secondary Calling Search Space for Forward All			< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Busy Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Busy External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Answer Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Answer External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Coverage Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Coverage External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward on CTI Failure	or		< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Unregistered Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Unregistered External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS

No Answer Ring Duration (seconds)
Call Pickup Group	< None > 0001_None 0002_None 0003_None 0004_None 0005_None 0006_None 0007_None 0008_None 0009_None 0010_None Test group  robhuff

Park Monitoring

	Voice Mail	Destination	Calling Search Space
Park Monitoring Forward No Retrieve  Destination External	or		< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS A blank value means to call the parker's line.
Park Monitoring Forward No Retrieve  Destination Internal	or		< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS A blank value means to call the parker's  line.

Park Monitoring Reversion  Timer

A blank value will use value set in Park Monitoring  Reversion Timer service parameter

MLPP Alternate Party Settings

Target (Destination)
MLPP Calling Search Space	< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
MLPP No Answer Ring Duration (seconds)

Line Settings for All Devices

Hold Reversion Ring Duration (seconds)	Setting the Hold Reversion Ring Duration to zero will disable  the feature
Hold Reversion Notification Interval  (seconds)	Setting the Hold Reversion Notification Interval to zero will  disable the feature
Party Entrance Tone	Off On Default

Line 1 on Device SEPACA016FC17EE

Display (Internal Caller ID)	Display text for a line appearance is  intended for displaying text such as a name instead of a directory number for  internal calls. If you specify a number, the person receiving a call may not see  the proper identity of the caller.
ASCII Display (Internal Caller ID)
Line Text Label
ASCII Line Text Label
External Phone Number Mask
Visual Message Waiting Indicator Policy	Use System Policy Light and Prompt Prompt Only Light Only None
Audible Message Waiting Indicator  Policy	Off On Default
Ring Setting (Phone Idle)	Use System Default Disable Flash Only Ring Once Ring
Ring Setting (Phone  Active)	Use System  Default Disable Flash  Only Ring Once Ring Beep Only Applies to this line when any line  on the phone has a call in progress.
Call Pickup Group Audio Alert  Setting(Phone Idle)	Use System  Default Disable Ring  Once
Call Pickup Group Audio Alert  Setting(Phone Active)	Use System  Default Disable Beep  Only
Recording Option	Call Recording Disabled Automatic Call Recording Enabled Application Invoked Call Recording Enabled
Recording Profile	< None  >
Monitoring Calling Search  Space	< None  > MRC LP 911  CS MRC LP Calgary  Local CS MRC LP  Complete Access MRC  LP Intl and Long Distance CS MRC LP Long Dist CS MRC LP On Campus Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css VMRestrictedCSS Westmount LD Westmount Local  CSS
Log Missed  Calls

Multiple Call/Call Waiting Settings on Device  SEPACA016FC17EE

Note:The range to select the Max Number of calls is: 1-200
Maximum Number of Calls
Busy Trigger	(Less than or equal to Max.  Calls)

Cheers!

Rob