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Abhishek Sharma
Beginner

while pressing HOLD button, instead of hold phone was in another meeting

Hi All,

 

We are facing some strange issue.

Two users (A and B) were on a call (different location and cluster) and for a min B placed A on hold to answer another call, and instead of hold A was in another meeting. Kindly let me know if there is any suggestion on such behavior. This is happening only for these two users

We are on CM v8 platform.

No issue with firmware.

 

Thanks

2 REPLIES 2
Manish Gogna
Cisco Employee

You mentioned 'different location and cluster' , is this a call across an ICT?

Just to confirm, does any other user in same location as user A experience the same issue? If not, then to troubleshoot this issue we should do the following:

Compare the device config of the working and non working user on location A. If it is the same then collect detailed callmanager traces for a test call ( preferably for working and non working scenario ) from both the clusters.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/10124-cm-trace.html

This will allow to check the difference in signaling in the two scenarios.

HTH

Manish

 

 

Thanks for reply Manish !

Both cluster are connected through SME. No other user facing such issue. Phone configuration is ok.

I will try to collect trace and get back to you.

 

 

 

 

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