I want to know who pays for a call forward when it is done to another internal extension.
My logic tells me it is the incoming callers cost even when it is forwarded to another extension or to another extension over VOIP to a different location lets say a different branch?
So for instance:
+27 992 40310 calls me on +27 055 294 (2012) and I forward that to +27 099 283 (9300)
On the CUCM it will look like this:
+27 992 40310 >2012 >9300
Am I Correct?
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Even though our system is set to send calls via WAN connection to the secondary system we would still pay for the call?
Example being it is an internal call if we call the secondary system but if we forward outside calls to the secondary system it is billed to us and the caller?